Field Service Tech

Ingersoll Rand; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ingersoll Rand in Adelaide seeks a technician responsible for compressor maintenance and customer support. Your role will include providing after-hours assistance, conducting field trips, and ensuring equipment cleanliness.

The ideal candidate will have a Cert III in Fitting and Turning with at least 5 years of experience. Key responsibilities involve promoting maintenance plans and training colleagues. Strong analytical and problem-solving skills are essential for this position.

Qualifications

• Minimum of 5 years maintenance experience required.
• Ability to communicate technical and product information.
• Organised self-starter.

Responsibilities

• Provide after hours call out assistance.
• Conduct overnight field trips for maintenance.
• Achieve weekly and monthly productivity targets.
• Ensure cleanliness of company equipment and premises.
• Train and mentor new colleagues.

Skills

Knowledge of compressors

Analytical skills

Problem-solving

Intermediate computer skills

Education

Trade qualifications Cert III – Fitter and Turner

Job description

Responsibilities

Provide after hours call out assistance and call back availability when rostered on duty.

Conduct overnight field trips to service breakdowns, maintenance and customer support.

Promote and sign up medium to long‑term customers under the Air Cover preventative maintenance plans.

Provide customer support (internal and external) for the assigned equipment.

• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment and premises are kept in a clean, presentable and serviceable condition.
• Train, support, coach and mentor new and existing colleagues.

Breakdown, Maintenance & Repair

• Install, repair and maintain the range of compressors.
• Co‑ordinate, support and run day‑to‑day operations of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy.

Health, Safety & Environment

• Conduct risk assessment and ensure the working environment is safe at all times.
• Ensure that activities conducted are safe and do not harm self or other employees or customers.
• Maintain safety compliance with relevant legislation and regulations.
• Eliminate risks in the working environment by conducting housekeeping and working with the customer’s line manager to eliminate or mitigate hazards before commencing work.
• Promote and support reporting of incidents such as near miss, accident or equipment damage using the reporting system.
• Participate in and conduct safety audits for assigned areas.

Reporting

• Submit all risk assessments and Job Safety Analysis within 48 hours of completion.
• Submit timesheets daily of hours worked, work conducted, location and job number.

Other Responsibilities As Assigned Or Required

Key Competencies

• Knowledge of compressors or similar is essential.
• Ability to converse and communicate technical and product information to customers internal and external.
• Intermediate computer skills (Word, Excel & PowerPoint).
• Demonstrated analytical and problem‑solving skills.
• Problem solving and able to determine root cause.
• Organised self‑starter.
• Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.