Service Scheduler

dormakaba Australia & New Zealand; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC Awards Program

Wellbeing Committee

WhereFit membership

Career growth opportunities

Collaborative culture

Job summary

dormakaba Australia & New Zealand in Hallam, Melbourne is seeking an experienced Service Scheduler to join our Service team. The role focuses on coordinating technician schedules, managing customer communications, and supporting service operations to ensure a seamless experience for internal teams and customers.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time.

Qualifications

• Experience in a customer service or dispatch/scheduling environment.
• Strong administrative and coordination skills.
• Advanced computer literacy, ideally with service software (e.g., ServiceMax).
• Excellent communication and customer etiquette.
• Ability to work under pressure and manage competing priorities.
• Strong attention to detail and time management skills.
• Comfortable working in a fast-paced, high-interaction team environment.

Responsibilities

• Schedule and dispatch technicians efficiently to meet customer and business needs.
• Communicate with customers regarding appointments, ETAs, and service requirements.
• Prioritise urgent, safety-related, and non-compliant service jobs.
• Coordinate daily technician activities and follow up on job progress.
• Manage rescheduling and communicate changes to all stakeholders.
• Support after-hours and on-call service coordination.
• Collaborate with internal teams across Service, Sales, and Support.
• Handle administrative tasks and reporting as required.

Skills

Customer service/dispatch

Administrative skills

ServiceMax

Communication skills

Work under pressure

Attention to detail

Team collaboration

Tools

ServiceMax

Job description

Position Overview

We're looking for proactive and highly organised Service Schedulers to join our Service team. In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued customers.

Position Overview

We're looking for proactive and highly organised Service Schedulers to join our Service team. In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued customers.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time. This position involves close collaboration with customers, technicians, and Field Managers-requiring strong communication and coordination skills to deliver a seamless and high-quality service experience. This is a full-time office based role out of our Hallam office, Monday to Friday, span of hours 7.30 am 5.00 pm.

What You Will Do

• Schedule and dispatch technicians efficiently to meet customer and business needs
• Communicate with customers regarding appointments, ETAs, and service requirements
• Prioritise urgent, safety-related, and non-compliant service jobs
• Coordinate daily technician activities and follow up on job progress
• Manage rescheduling and communicate changes to all stakeholders
• Support after-hours and on-call service coordination
• Collaborate with internal teams across Service, Sales, and Support
• Handle administrative tasks and reporting as required

What We Require

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You are looking for career longevity and possess the following skills:

• Experience in a customer service or dispatch/scheduling environment
• Strong administrative and coordination skills
• Advanced computer literacy, ideally with service software (e.g., ServiceMax)
• Excellent communication and customer etiquette
• Ability to work under pressure and manage competing priorities
• Strong attention to detail and time management skills
• Comfortable working in a fast-paced, high-interaction team environment

What we prefer

• Experience scheduling mobile/field-based staff
• Ability to coordinate multiple technicians, jobs and locations
• Strong diary and appointment management
• Comfortable rescheduling jobs when priorities change
• Ability to plan ahead and anticipate scheduling issues
• Clear and professional communication with customers
• Good phone manner and customer etiquette
• Strong follow-up skills to ensure issues don't fall through the cracks

What We Offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Join a global organisation with excellent career growth and development opportunities
• Be part of a supportive, collaborative and team-focused culture

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.