Service & Sales Operations Coordinator

Malcolm Thompson Pumps Pty Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Malcolm Thompson Pumps is seeking a Service & Sales Coordinator in Seven Hills to support day‑to‑day service operations and branch administration. You will manage service job administration, coordinate purchasing and deliveries, and keep customers and internal teams informed.

The role focuses on accurate records, timely updates and a hands‑on approach to coordinating between customers, technicians and suppliers in a busy industrial service environment.

Qualifications

• Strong administration and coordination skills.
• Experience with ERP systems and handling job records.
• Proficiency in MS Office (Excel, Outlook, Word).
• Excellent attention to detail and customer service.
• Ability to work with technicians, customers and suppliers.

Responsibilities

• Coordinate service job administration from creation through invoicing and completion, maintaining records in our ERP system.
• Prepare and process job cards, purchase orders, invoices and workshop documentation.
• Monitor jobs in progress, follow up parts and materials, help keep schedules.
• Respond to customer and supplier enquiries, provide updates and coordinate information between workshop and wider business.
• Assist with purchasing, freight arrangements, deliveries and dispatch documentation.
• Maintain accurate job costing information and support timesheets and general financial administration.
• Provide day-to-day branch administration, including records and WHS documentation.

Skills

Administration

Coordination

Customer service

Communication

Multitasking

ERP systems

Microsoft Office

Tools

ERP systems

Microsoft Office

Job description

Malcolm Thompson Pumps is seeking a Service & Sales Coordinator in Seven Hills to support day‑to‑day service operations and branch administration. You will manage service job administration, coordinate purchasing and deliveries, and keep customers and internal teams informed.

The role focuses on accurate records, timely updates and a hands‑on approach to coordinating between customers, technicians and suppliers in a busy industrial service environment.