Service Administrator - Pumps & Field Operations

Malcolm Thompson Pumps; Blacktown; On-site; AUD 65,000 - 85,000; Full time

Job summary

Malcolm Thompson Pumps is seeking a proactive Service Administrator to join our Seven Hills team. This role supports day-to-day administration of service operations, acting as the link between customers, technicians, suppliers and the wider team to ensure smooth workflow and accurate records.

You will manage workshop job administration, coordinate purchasing and deliveries, and maintain job costing and timesheets while keeping customers and internal teams informed.

Qualifications

• Strong administration skills with ability to manage multiple priorities.
• Working knowledge of ERP systems and managing job records.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.

Responsibilities

• Coordinate service job administration from creation through invoicing and completion, maintaining records in ERP.
• Prepare and process job cards, purchase orders, invoices and workshop docs.
• Monitor jobs, follow up parts, keep work on schedule.
• Respond to customer and supplier enquiries and provide job updates.
• Assist with purchasing, freight arrangements, deliveries and dispatch docs.
• Maintain job costing information and technician timesheets.
• Provide day-to-day branch administration including WHS documentation.

Skills

Administration

ERP systems

MS Office

Communication

Customer service

Tools

ERP software

Job description

Malcolm Thompson Pumps is seeking a proactive Service Administrator to join our Seven Hills team. This role supports day-to-day administration of service operations, acting as the link between customers, technicians, suppliers and the wider team to ensure smooth workflow and accurate records.

You will manage workshop job administration, coordinate purchasing and deliveries, and maintain job costing and timesheets while keeping customers and internal teams informed.