Service Planner: Pest Control Scheduling & Admin

Rentokil Initial Group; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive induction and training

Employee incentives & bonuses

Career progression opportunities

Employee assistance program

Job summary

Rentokil Initial is seeking an organised Service Planner to join our team in Kewdale on a full-time basis. You will schedule pest control field service activities, load technician visits within set timeframes, and manage paperwork for branch systems.

The ideal candidate has prior experience in a similar role or fast-paced office environment, strong multitasking, and excellent communication. A good knowledge of the Perth area, solid computer skills, and time management are essential.

Qualifications

• Previous experience in a similar role or fast-paced office environment.
• Ability to multi-task and juggle priorities.
• Good understanding of the geographical areas of Perth.
• Excellent phone etiquette.
• Strong written and verbal communication skills.
• Strong computer skills.
• Ability to give clear instructions.
• Strong collaboration and teamwork.
• Strong time management skills.

Responsibilities

• Organise and schedule regular field service activities in Pest control.
• Ensure all Service Technician visits are loaded within set time frames and report variances.
• Organise installations and jobs for completion within time frames.
• Respond to customer enquiries/complaints and arrange non-routine service calls.
• Handle paperwork and routing of documents for entry onto the Branch Contracts System.
• Record daily routines completed by technicians as required.
• Provide management with reports on service state, jobs, customer history, and technician productivity.
• Maintain reporting spreadsheets within timeframes.

Skills

Organised

Multi-tasking

Communication

Phone etiquette

Computer skills

Clear instructions

Collaboration

Time management

Job description

Rentokil Initial is seeking an organised Service Planner to join our team in Kewdale on a full-time basis. You will schedule pest control field service activities, load technician visits within set timeframes, and manage paperwork for branch systems.

The ideal candidate has prior experience in a similar role or fast-paced office environment, strong multitasking, and excellent communication. A good knowledge of the Perth area, solid computer skills, and time management are essential.