Service Planner - Pest Control

Rentokil Initial; Perth; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Bonuses and incentives

Induction and training

Employee assistance program

Learning and development

Career progression

Job summary

Rentokil Initial is seeking an organised Service Planner to join our Perth team in Kewdale on a full-time basis. The role focuses on coordinating field service activities and providing strong administrative support to ensure timely visits and accurate records.

As a Service Planner you will manage technician schedules, handle customer inquiries, and generate reports for management. Strong communication, computer skills, and time management are essential to succeed in this fast-paced environment

Qualifications

• Experience in a similar role or fast-paced office environment.
• Ability to multi-task and juggle priorities.
• Good understanding of the geographical areas of Perth.
• Excellent phone etiquette.
• Strong written and verbal communication skills.
• Strong computer skills.
• Ability to give clear instructions.
• Strong collaboration skills.
• Strong time management skills.

Responsibilities

• Organisation and scheduling of regular field service activities in Pest control.
• Ensuring all Service Technician visits are loaded within set time frames and variances reported to line Manager.
• Organise installations and jobs for completion within divisional time frames and expectations.
• Respond to customer enquiries/complaints on service and arrange necessary non-routine service calls.
• Deal with paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System.
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements.
• Provide ongoing reports requested by management on state of service, jobs, customer service history, technician productivity and customer retention.
• Maintain reporting spreadsheets within timeframes.

Skills

Organisation

Administration

Communication

Phone etiquette

Time management

Multi-tasking

Team collaboration

Computer skills

Tools

MS Office

Branch Contracts System

Job description

Rentokil is looking for an organised Service Planner's with strong administrative and communication skills to join the team in Kewdale on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities in Pest control
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes
  

The ideal candidate will have:

• Previous experience in a similar role, or fast-paced office environment
• Ability to be able to multi-task and juggle priorities
• Good understanding of the geographicalareas of Perth
• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills

Benefits of being part of the Rentokil Initial team:

• Working for the world's largest pest control company
• Employee incentive programs & bonuses
• Comprehensive induction and training
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our employees have expanded into other roles across the company

...and more

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

ABOUT THE COMPANY

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"All of my managers have been really encouraging. They have seen things in me that I didn't see in myself." "The best thing about working for Rentokil Initial is the teamwork." "At Rentokil Initial, our motto is that we are all in this together."
Amanda Haans - Local Service & Sales Manager

"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."

Renay Fagan

"There are lots of incentives, rewards and bonuses available at Rentokil Initial."

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington