Pest Control Service Scheduler

Rentokil Initial; Perth; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Bonuses and incentives

Induction and training

Employee assistance program

Learning and development

Career progression

Zusammenfassung

Rentokil Initial is seeking an organised Service Planner to join our Perth team in Kewdale on a full-time basis. The role focuses on coordinating field service activities and providing strong administrative support to ensure timely visits and accurate records.

As a Service Planner you will manage technician schedules, handle customer inquiries, and generate reports for management. Strong communication, computer skills, and time management are essential to succeed in this fast-paced environment

Qualifikationen

• Experience in a similar role or fast-paced office environment.
• Ability to multi-task and juggle priorities.
• Good understanding of the geographical areas of Perth.
• Excellent phone etiquette.
• Strong written and verbal communication skills.
• Strong computer skills.
• Ability to give clear instructions.
• Strong collaboration skills.
• Strong time management skills.

Aufgaben

• Organisation and scheduling of regular field service activities in Pest control.
• Ensuring all Service Technician visits are loaded within set time frames and variances reported to line Manager.
• Organise installations and jobs for completion within divisional time frames and expectations.
• Respond to customer enquiries/complaints on service and arrange necessary non-routine service calls.
• Deal with paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System.
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements.
• Provide ongoing reports requested by management on state of service, jobs, customer service history, technician productivity and customer retention.
• Maintain reporting spreadsheets within timeframes.

Kenntnisse

Organisation

Administration

Communication

Phone etiquette

Time management

Multi-tasking

Team collaboration

Computer skills

Tools

MS Office

Branch Contracts System

Jobbeschreibung

Rentokil Initial is seeking an organised Service Planner to join our Perth team in Kewdale on a full-time basis. The role focuses on coordinating field service activities and providing strong administrative support to ensure timely visits and accurate records.

As a Service Planner you will manage technician schedules, handle customer inquiries, and generate reports for management. Strong communication, computer skills, and time management are essential to succeed in this fast-paced environment