Service Owner, School Digital Services

Department of Education; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Department of Education in Melbourne is seeking an experienced Service Owner to drive continuous improvement of digital products and services for Victorian government schools. You will manage backlogs, engage with schools and policy owners, and lead cross-functional delivery teams to improve student administration and wellbeing outcomes.

The role focuses on translating operational needs into practical, user-centered digital solutions, contributing to statewide digital enrolment initiatives and

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience leading cross-functional product teams using Agile methodologies.

Responsibilities

• Own and continuously improve a portfolio of digital products and services for Victorian government schools.
• Collaborate with policy, technology and delivery teams to translate needs into prioritised product improvements.
• Shape roadmaps, prioritise enhancements and influence delivery decisions.
• Support major digital transformation initiatives and adoption of new capabilities across schools.

Skills

Stakeholder management

CRM systems (Salesforce)

Product backlog refinement

Change management

Agile delivery

Education technology experience

Education

Bachelor's degree or higher

Experience leading product teams

Tools

Salesforce CRM

HubSpot CRM

Job description

Department of Education in Melbourne is seeking an experienced Service Owner to drive continuous improvement of digital products and services for Victorian government schools. You will manage backlogs, engage with schools and policy owners, and lead cross-functional delivery teams to improve student administration and wellbeing outcomes.

The role focuses on translating operational needs into practical, user-centered digital solutions, contributing to statewide digital enrolment initiatives and