Service Operations Lead - Machinery & Field Support

All Diesel Equipment Sales & Service; Coffs Harbour City Council; On-site; AUD 70,000 - 110,000; Full time

Job summary

All Diesel Equipment in Coffs Harbour is seeking a Service Manager to lead the service department and ensure efficient workshop operations. You will drive performance, coordinate field service, and uphold high customer service standards.

You will also supervise mechanics and service advisors, manage invoicing and warranty processing, and work with the team to deliver timely repairs and quotes. A trade qualification and strong computer skills are essential.

Qualifications

• Trade qualifications or mechanical knowledge essential.
• Experience managing a workshop team.
• Strong computer skills with Outlook, Excel, Word.
• Customer-focused with a positive attitude.

Responsibilities

• Coordinate flow of work through the workshop.
• Maintain on-time invoicing and payments.
• Estimate and quote repairs.
• Manage workshop staff and service advisors.
• Oversee Warranty processing.
• Oversee field service organization and coordination.

Skills

Customer service

Team leadership

Workshop coordination

Mechanical knowledge

Positive attitude

Education

Trade qualifications

Tools

Outlook

Excel

Word

Job description

All Diesel Equipment in Coffs Harbour is seeking a Service Manager to lead the service department and ensure efficient workshop operations. You will drive performance, coordinate field service, and uphold high customer service standards.

You will also supervise mechanics and service advisors, manage invoicing and warranty processing, and work with the team to deliver timely repairs and quotes. A trade qualification and strong computer skills are essential.