Field Service Supervisor

Reid Diesel Services; Caboolture; On-site; AUD 120,000 - 145,000; Full time

Benefits offered by this job

Company phone & laptop

Uniforms & PPE

Quarterly team events

Career development

Leadership training

Job summary

Reid Diesel Services on Brisbane's northside is seeking an experienced Field Service Supervisor to lead our mobile diesel maintenance team. You will oversee technicians, coordinate breakdowns and servicing, and ensure safety and quality on every job.

The role emphasizes leadership, hands-on support, and customer-focused service while maintaining a Go Hard or Go Home culture. The company offers a home-based schedule with no FIFO, strong job security, and ongoing leadership development as the

Qualifications

• Trade Qualified DieselMechanical with extensive experience on heavy earthmoving equipment
• Experience leading, supervising or mentoring technicians in a field service environment
• Strong diagnostic and fault-finding skills

Responsibilities

• Coordinate day-to-day field operations and mentor technicians
• Respond to customer enquiries and deliver professional service
• Coordinate breakdowns, servicing, Preventative maintenance and repairs

Skills

Diesel Mechanic

Leadership

Field Service

Diagnostics

Customer Service

Education

Cert III Mobile Plant Technology

Tools

ServiceM8

Microsoft Office

Job description

Lead a High-Performing Team | Top Salary | Monday to Friday

Earn $120,000–$145,000+ + 12% superannuation (we'll pay thebest for thebest!)

• Monday to Fridayposition – be homeevery night! No FIFO
• Lead an experienced, high-performing Field Serviceteam
• Company iPhone, laptopand everything youneed to succeed
• Ongoing leadership trainingand career development
• Quarterly team events, uniforms, PPE, industrydiscounts and more!

Are you anexperienced Diesel Mechanicwith strong leadershipskills who's passionateabout leading people, solving problems and delivering exceptionalcustomer service?

Would you liketo work for a growing family-owned business whereyour ideasare valued, yourleadership makes areal difference, andyour hard workis recognised?

If so, we'dlove to hearfrom you.

Reid Diesel Servicesis Brisbane's leading providerof specialised mobilediesel mechanic maintenanceand repairs for heavy earthmoving equipment, heavy vehicles and civil construction machinery. Basedon Brisbane's northside, we partner withmajor fleet operators, quarries, constructioncompanies and infrastructureproviders to keeptheir equipment moving.

Business is booming and we're looking for an experienced Field Service Supervisor to lead our field operations and support our technicians in delivering the outstanding service we're known for.

Check us outon socials @reiddieselservices or visit www.reiddiesel.com.au to meet ourteam and seewhat we do!

The position isavailable for animmediate start. However, if you're theright fit, we'rehappy to wait.

READY TO MAKEYOUR BEST CAREERMOVE TO DATE? HERE'S WHY YOU'LL LOVE WORKINGWITH REID DIESELSERVICES

Lead our end-to-end mobilediesel maintenance operation, overseeing technicianscheduling, field support, parts coordination, customercommunication, safety complianceand job delivery.

Earn $120,000–$145,000+ + 12% superannuation (we'll pay thebest for thebest!).

Permanent full-timeposition with genuinelong-term jobsecurity ina growing family-owned business.

Monday to Fridayrole with no weekend work, no FIFO, no overnight travel, no interstate travel andno on-callroster. We genuinely valuework-life balance because life's too short to miss out on family, holidays and thethings that matter most.

Weekly pay (because your money belongswithyou!).

Company phone, laptopand any additionalequipment you need to work comfortablyand efficiently.

Full uniform kitsupplied, including uniforms, PPE, work bootsand SafeStyle sunnies.

Work alongside anepic crew whereloyalty matters, hardwork is recognised, no one getsleft behind andeveryone brings a "Go Hard orGo Home" attitude.

Ongoing leadership developmentand genuine opportunitiesto grow asour business continuesto expand.

Playa key leadershiprole in helpingshape the futureof one ofSoutheast Queensland'sfastest-growing mobilediesel maintenance companies.

Quarterly team eventsoncompany time, includinggolf days, claytarget shooting, BBQs, pub lunches andwhatever the teamvotes for next.

WHAT YOUR ROLEWILL LOOK LIKE

As our FieldService Supervisor, you'llbe the linkbetween our fieldtechnicians, customersand office team, ensuring every jobruns safely, efficientlyand to thehigh standards ReidDiesel Services isknown for.

This is agenuine hands-onleadership role whereyou'll coordinate day-to-day fieldoperations, mentor techniciansand provide technicalsupportwhenever required. Whileyour primary focuswill be leadingthe operation, you'llalso have theflexibility to jumpon the toolswhen needed.

No two daysare the same. One day youcould be coordinatingmultiple breakdowns acrossSoutheast Queensland, thenext you'llbe helping diagnosea complex machinefault, supporting techniciansonsite, meeting withcustomers to discusspreventative maintenanceor planning theweek's workload.

You'll work alongsideanexperienced team servicingpremium OEM equipmentincluding Komatsu, Caterpillar, Hitachi, Kobelco, Volvo, Terex Finlay, JohnDeere, Isuzu, Mack, Scania and more. You'll support customersincluding Boral, Holcim, The Neilsen Group, Killard Infrastructure, Earth Solutions Group(ESG) andmany more.

Your responsibilities will include:

• Working closely withour administration teamto respond tocustomer enquiries anddeliver professional, solutions-focused service.
• Coordinating breakdowns,scheduled servicing, preventativemaintenance and repairs, ensuring work isprioritised and allocatedbased on urgency, technician capability,availability and location.
• Coordinating parts procurementand materials toensure jobs arecompleted efficiently andwith minimal downtime.
• Providing day-to-day leadership, technicalsupport and mentoringto our FieldService Technicians whilefostering a positive, high-performance teamculture.
• Monitoring job progress to ensure workis completed safely, efficiently and tothe high standardsReid Diesel Servicesis known for.
• Reviewing completed jobs, timesheets, ServiceM8records, SWMS, Take5s and supportingdocumentation to ensureaccuracy, quality andcompliance, while supportingthe administration teamwithinvoicing, job recordsand documentation toenable timely andaccurate billing.
• Conducting quality auditsand promoting continuousimprovement to deliverexceptional workmanship, customer satisfactionand operational efficiency.
• Building and maintainingstrong relationships withcustomers, fleet managers, contractors and suppliers.
• Supporting estimating, preventativemaintenance planning, recruitment, onboarding and theongoing development ofour technicians.
• Identifying and resolvingscheduling, operationaland customer serviceissues before theybecome larger problems, escalating matters whererequired and workingwith management toimplement practical solutions.
• Leading by exampleand helping strengthenour positive "GoHard or GoHome" culture.

HERE'S WHAT WE'RELOOKING FOR

• Trade Qualified DieselMechanic (Cert IIIMobile Plant Technology, Heavy Vehicle MechanicalTechnology or equivalent) with extensive experienceworking on heavyearthmoving equipment,heavy vehicles andmobile plant.
• Previous experience leading, supervising or mentoringtechnicians in afield service environment, with the abilityto motivate, coachand develop ahigh-performing team.
• Excellent diagnostic andfault-finding skills, with the confidenceto support technicianson complex repairsand make sounddecisions underpressure.
• Experience coordinatingfield service operations, scheduling work andmanaging competing priorities, with strong organisationalskills and attentionto detail.
• Strong systems andadministration skills,including ServiceM8, MicrosoftOffice,and reviewing jobdocumentation, labour,parts, timesheets andinvoices for accuracy.
• Outstanding communicationand customer serviceskills, with the ability to buildlasting relationships withcustomers, suppliers andyour team.
• A proactive, honestand accountable leaderwho leads byexample, thinks ahead, remains calm underpressure and embracesour "Go Hardor Go Home" culture.
• Current driver's licence(essential) and WhiteCard (or willingnesstoobtain).
• Willingness to undergoa pre-employmentmedical, National PoliceCheck and Drug& Alcohol screening whererequired.
• A genuine commitmentto safety, qualityworkmanship and deliveringexceptional customer service.

THIS ROLE ISPERFECT FOR SOMEONEWHO...

• Loves leading peopleand building high-performing teams.
• Thrives in a fast-paced environmentand enjoys solvingproblems.
• Takes pride indelivering exceptionalcustomer service andquality workmanship.
• Wants to playa key rolein the continuedgrowth of ReidDiesel Services.

If you're readyto take the next step inyour career andjoin a businesswhere your leadershipwill make agenuine impact, we'dlove to hearfrom you.