Field Service Coordinator

Ingersoll Rand Compressor Systems & Services; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services in Adelaide seeks a Service Coordinator to manage and coordinate service delivery. You will work with technicians, customers, and stakeholders to plan, monitor, and optimise service activities and outcomes.

The role requires strong organisational, communication, and problem-solving abilities, with proficiency in scheduling tools and MS Office. You will ensure accurate records and timely invoicing while supporting process improvements.

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical thinking.
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.
• Perform such other duties as directed by supervisor or management within competency or training.

Skills

Organisational skills

Time management

Communication

Interpersonal skills

Analytical thinking

Problem solving

High-pressure management

Scheduling software

MS Office

Tools

Scheduling software

MS Office Suite

Job description

Ingersoll Rand Compressor Systems & Services in Adelaide seeks a Service Coordinator to manage and coordinate service delivery. You will work with technicians, customers, and stakeholders to plan, monitor, and optimise service activities and outcomes.

The role requires strong organisational, communication, and problem-solving abilities, with proficiency in scheduling tools and MS Office. You will ensure accurate records and timely invoicing while supporting process improvements.