Service Operations Coordinator

Ingersoll-Rand plc; Newcastle City Council; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Ingersoll Rand plc is seeking a Service Coordinator to manage and coordinate services, working with service technicians, customers, and other stakeholders to develop and implement service plans and monitor progress.

The role focuses on optimising technician scheduling, site mobilisation, and accurate record-keeping to ensure high-quality service delivery and customer satisfaction. Strong organisational, communication, and problem-solving skills are essential.

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical Thinking
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.
• In addition to the duties outlined above, you are also required to perform such other duties as may be directed by your supervisor or management provided these are within your competency or training.

Skills

Organisational skills

Communication skills

Team collaboration

Analytical thinking

Problem solving

High-pressure handling

Scheduling software

MS Office Suite

Tools

MS Office

Job description

Ingersoll Rand plc is seeking a Service Coordinator to manage and coordinate services, working with service technicians, customers, and other stakeholders to develop and implement service plans and monitor progress.

The role focuses on optimising technician scheduling, site mobilisation, and accurate record-keeping to ensure high-quality service delivery and customer satisfaction. Strong organisational, communication, and problem-solving skills are essential.