Service Delivery Coordinator

Ingersoll Rand; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Job summary

Ingersoll Rand Asia Pacific is seeking a Service Coordinator to manage and coordinate service delivery for customers. You will work with service technicians, customers and other stakeholders to develop service plans, monitor progress and ensure high quality outcomes.

Key duties include scheduling technicians for maintenance, installations and emergencies; optimise resource use; manage site access and mobilisation; maintain accurate records and update databases; and prepare service utilisation

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical thinking and problem-solving abilities.
• Attention to detail in fast-paced environments.
• Ability to handle high-pressure situations and urgent requests.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergencies.
• Optimise scheduling to ensure efficient use of technician time and resources.
• Facilitate site entry and mobilisation requirements.
• Monitor technician availability and adjust schedules for urgent requests.
• Assess customer needs and tailor service plans accordingly.
• Ensure costs are applied to service work orders promptly.
• Generate invoices post-service in line with guidelines.
• Maintain and update relevant databases and records.
• Prepare reports on service utilisation and outcomes.
• Assist in developing and improving service coordination processes.

Skills

Organisational skills

Communication skills

Team collaboration

Analytical thinking

Problem solving

Under pressure

MS Office

Tools

Scheduling software

MS Office Suite

Job description

Ingersoll Rand Asia Pacific is seeking a Service Coordinator to manage and coordinate service delivery for customers. You will work with service technicians, customers and other stakeholders to develop service plans, monitor progress and ensure high quality outcomes.

Key duties include scheduling technicians for maintenance, installations and emergencies; optimise resource use; manage site access and mobilisation; maintain accurate records and update databases; and prepare service utilisation