Service & Operations Coordinator

Clean Air Filtration

City of Melbourne

On-site

AUD 55,000 - 75,000

Full time

4 days ago

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Job summary

Clean Air Filtration is seeking an experienced Administration & Service Coordinator to support our growing commercial business in Melbourne. This hands-on role coordinates jobs, communicates with customers and helps keep daily operations running smoothly.

You will manage inboxes, enter jobs, schedule maintenance, liaise with customers, technicians and suppliers, and process invoices. Strong organisational skills and attention to detail are essential for success in this role.

Qualifications

Experience in administration, scheduling, service coordination or customer service.
Strong organisational and time-management skills.
Excellent attention to detail and accurate data-entry skills.
Professional written and verbal communication.
Confidence dealing with customers, suppliers and technicians.
Experience with job-management or scheduling software.
Good knowledge of Microsoft Outlook, Word and Excel.
Ability to work independently and manage changing priorities.
Positive attitude and willingness to learn.

Responsibilities

Manage inboxes and respond to customer enquiries and work requests.
Enter jobs into our job-management system accurately.
Schedule appointments, recurring maintenance and urgent call-outs.
Liaise with customers, technicians, suppliers and contractors.
Review and organise technicians’ reports, receipts, photos and completion notes.
Prepare reports and upload documents to customer portals.
Enter supplier invoices and allocate costs to the correct jobs.
Reconcile supplier invoices and monthly statements.
Review weekly timesheets and follow up missing information.
Provide general administrative support to management and the technicians.