Service Coordinator

Carrier Global Corporation; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Carrier Global Corporation in Australia is seeking a Service Coordinator to support the Service Department and deliver exceptional customer service. You will act as the primary link between customers, on-site technicians and the service team, handling scheduling, data entry and job management.

You will coordinate daily dispatch, manage work orders, provide operational support to technicians, monitor progress and contribute to continuous improvement while ensuring compliance with safety and

Qualifications

• High school diploma or equivalent; additional relevant qualifications preferred.
• Experience in service administration or coordination preferred.
• Proficient with Service ERP systems and related software.
• Excellent communication and interpersonal skills with customers, technicians and internal teams.
• Strong organisational and multitasking abilities; attention to detail.

Responsibilities

• Coordinate the daily scheduling and dispatch of Service Technicians.
• Manage service work orders from creation through completion.
• Provide operational support to Service Technicians with tools, equipment and information.
• Deliver exceptional customer service by responding to enquiries and coordinating requests.
• Monitor technician utilisation, progress and escalate scheduling issues.
• Maintain service records, generate reports and support performance tracking.
• Collaborate with Service Managers to optimise resources and ensure contract compliance.
• Support continuous improvement initiatives and stakeholder relationships.

Skills

Customer service

Scheduling

Data entry

Communication

Organisational skills

Education

High school diploma

Tools

Service ERP systems

Job description

Build a career with confidence!

We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Overview

The Service Coordinator is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Coordinator ensures efficient coordination, advanced scheduling, and smooth service operations administration. The role involves data entry, job management, resource planning, and customer relationship management

Key Responsibilities

• Coordinate the daily scheduling and dispatch of Service Technicians to ensure efficient service delivery and achievement of customer commitments.

• Manage service work orders from creation through to completion, including breakdowns, preventative maintenance, quoted works, and project activities.

• Provide day-to-day operational support to Service Technicians, ensuring they have the tools, equipment, parts, and information required to perform their work effectively.

• Deliver exceptional customer service by responding to enquiries, coordinating service requests, and assisting with the resolution of customer issues.

• Monitor technician utilisation, productivity, and job progress, identifying and escalating any scheduling or operational issues as required.

• Maintain accurate service records, generate operational reports, and support performance tracking through the Service Management and ERP systems.

• Work closely with Service Managers to optimise resource allocation, improve operational efficiency, and ensure compliance with customer contracts and service standards.

• Contribute to the ongoing success of the Service team by supporting continuous improvement initiatives, maintaining strong stakeholder relationships, and assisting with additional operational and administrative responsibilities as required.

Required Competencies & Qualifications

• High school diploma or equivalent; additional relevant qualifications preferred.

• Previous experience in service administration or coordination, preferably in a similar industry.

• Proficient in using Service ERP systems and other relevant software applications.

• Excellent communication and interpersonal skills to interact effectively with customers, technicians,

• and internal teams.

• Strong organisational and multitasking abilities to manage various tasks concurrently.

• Attention to detail and accuracy in data entry and reporting.

• Ability to work under pressure and meet deadlines.

• Understanding of safety regulations and environmental health practices.

• Customer-focused mindset with a commitment to delivering high-quality service.

Benefits:

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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