Service Planner

Carrier; Queensland; On-site; AUD 60,000 - 90,000; Full time

Job summary

Carrier is seeking a Service Planner in Brisbane, Australia to provide comprehensive support to the Service Department and ensure efficient scheduling and service operations administration. You will liaise between customers, on-site technicians, and the service team to coordinate activities and maintain accurate records.

The role involves creating and maintaining customer service contracts, raising jobs, dispatching, and planning for staff utilisation.

Qualifications

• Experience in an administration or coordination role is required.
• SAP experience is advantageous.
• Must be able to multi-task and prioritise tasks.

Responsibilities

• Coordinate service operations between customers, technicians and service team.
• Create and maintain customer records and service contracts, raise jobs and purchase orders.
• Plan, schedule and optimise staff utilisation and service delivery.
• Utilise ERP systems to manage service jobs from creation to completion.
• Act as a primary contact for technicians and coordinate resolutions with the Service Manager.

Skills

Administration

Coordination

Multi-tasking

Tools

SAP

ServiceMax

Salesforce

Job description

Service Planner Carrier•Brisbane, Queensland, Australia

Build a career with confidence!

Carrier, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on‑site technicians, and the broader service team, the Service Planner ensures efficient coordination, advanced scheduling, and smooth service operations administration.

This role will include customer creation and entry/maintenance of customer service contracts, raise jobs, dispatching, raising of purchase orders for jobs, planning, scheduling & operating for staff utilization.

Key responsibilities

• Manage the process of deliverable jobs from creation to completion stage using the ERP systems
• Manage data entry of contracts – contract renewals, new contracts, warranty creations
• Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets
• Managing process for vendor invoices and submitting to Accounts Payable for payment
• Collaborate with Service Managers to plan and schedule day‑to‑day operations of Technicians, ensuring timely service delivery as per contractual commitments.
• Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion.
• Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.

Requirements:

• Previous experience in an administration or coordination role
• Experience using SAP database is advantageous
• Ability to multi‑task and prioritise tasks according to business priorities
• Intermediate computer skills and high level of attention to detail
• Exceptional verbal and written communication skills
• Possess a solution‑based mentality and the ability to be adaptable in a fast‑paced high pressure environment
• Exposure to the Building / Construction or Service industry will be highly regarded
• Previous experience using Servicemax or Salesforce would also be an advantage

Attractive salary package + Full time opportunity

Excellent job stability + Ongoing training and development opportunities

Inclusive work environment + Supportive management team

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.