Service Operations Coordinator

Kone México; Australia; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression

Learning & development

Fitness Passport

Perkbox benefits

Job summary

KONE is seeking a highly organized Service Operations Administrator to join our Service team in Australia. This role supports transformation with a new system, centralising administrative processes, and ensuring operational efficiency across the business.

You will provide day-to-day administrative support to Service Managers, coordinate maintenance plans, manage work orders, respond to customer inquiries, and help with reporting.

Qualifications

• Experience in administration, operations support, customer service, or service coordination.
• Experience in service/maintenance businesses preferred.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to work across multiple systems and databases.
• Strong Microsoft Office skills.
• Experience with SAP, Salesforce or Field Service Management systems is advantageous.

Responsibilities

• Provide day-to-day administrative support to Service Managers and Supervisors.
• Coordinate updates and changes to maintenance plans and service schedules within the new system.
• Act as a coordination point between Customer Service, Field Teams, and other internal stakeholders.
• Support service operations by managing work orders, service-related documentation, and administrative processes.
• Take ownership of customer inquiries and coordinate responses with internal stakeholders.
• Assist with inspection administration, processing reports, follow-up actions, and tracking outcomes.
• Prepare reports and maintain accurate customer and service information.
• Support continuous improvement initiatives associated with new systems and ways of working.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Cross-system proficiency

Microsoft Office

Tools

SAP

Salesforce

Field Service Management

Job description

KONE is seeking a highly organized Service Operations Administrator to join our Service team in Australia. This role supports transformation with a new system, centralising administrative processes, and ensuring operational efficiency across the business.

You will provide day-to-day administrative support to Service Managers, coordinate maintenance plans, manage work orders, respond to customer inquiries, and help with reporting.