Service Operations Analyst

The Star Entertainment Group; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free meals on site

Discounted parking

Restaurant discounts

Wellbeing services

Career growth opportunities

Job summary

The Star Gold Coast is seeking a Service Operations Analyst to monitor and maintain the performance and reliability of IT services across the property. You will play a frontline role in a 24/7 operation, resolving incidents and delivering seamless technology experiences for staff and guests.

Ideal candidates will have experience supporting desktop and server environments, strong problem-solving and communication skills, and exposure to enterprise systems such as hotel or POS platforms.

Qualifications

• Experience supporting desktop and server environments in a fast-paced IT setting.
• Strong problem-solving skills and ability to work under pressure.
• Exceptional communication skills for technical and non-technical stakeholders.
• IT experience with exposure to enterprise systems such as hotel or POS platforms (highly regarded).
• IT-related qualifications are highly regarded.
• Flexible availability to work a 24/7 roster including nights, weekends and public holidays.

Responsibilities

• Monitor IT services across The Star Gold Coast to ensure performance, availability and reliability.
• Resolve incidents to maintain seamless technology experiences for team members and guests.
• Collaborate with stakeholders to support desktop/server environments and enterprise systems.
• Provide timely technical decisions and guidance in high-pressure situations.

Skills

Desktop and server support

Problem-solving

Communication skills

IT experience

Education

IT qualifications

Job description

Join The Star Gold Coast as a Service Operations Analyst, you will play a critical role in ensuring the performance, availability and reliability of IT services across The Star Gold Coast. You'll be at the frontline of our 24/7 operations, monitoring systems, resolving incidents and helping deliver seamless technology experiences that support our team members and guests.

The Star Gold Coast

has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

What we are looking for

• Experience supporting desktop and server environments in a fast-paced IT setting
• Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure
• Exceptional communication skills, with the ability to support both technical and non-technical stakeholders
• Strong IT experience (essential) with exposure to enterprise systems such as hotel or POS platforms (highly regarded)
• Qualifications in in IT (highly regarded
• Flexible availability to work across a 24 hour/7-day roster that will include nights, weekends and public holidays following training

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia's First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It's your time to SHINE!