Service Operations Analyst

The Star Ent Group; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Meal on site

Parking discount

Restaurant discounts

Diversity culture

Lifestyle discounts

Mental health support

Career growth

Elite professionals access

Job summary

The Star Gold Coast is recruiting a Service Operations Analyst to safeguard the performance, availability and reliability of IT services across our venues. You will be at the frontline of a 24/7 operation, monitoring systems, resolving incidents and delivering seamless technology experiences for team members and guests.

As part of a premier entertainment destination, you will support both desktop and server environments in a fast-paced setting, collaborating with stakeholders while adapting to

Qualifications

• Experience supporting desktop and server environments in a fast-paced IT setting.
• Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure.
• Exceptional communication skills, with the ability to support both technical and non-technical stakeholders.

Responsibilities

• Monitor frontline IT operations and incidents in a 24/7 environment.
• Support desktop and server environments to ensure performance and reliability.
• Communicate effectively with stakeholders across technical and non-technical teams.

Skills

Desktop & server support

Problem-solving under pressure

Strong communication

IT experience with enterprise systems

24/7 roster availability

Education

IT qualifications

Job description

Join The Star Gold Coast as a Service Operations Analyst, you will play a critical role in ensuring the performance, availability and reliability of IT services across The Star Gold Coast. You’ll be at the frontline of our 24/7 operations, monitoring systems, resolving incidents and helping deliver seamless technology experiences that support our team members and guests.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

What we are looking for

• Experience supporting desktop and server environments in a fast-paced IT setting
• Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure
• Exceptional communication skills, with the ability to support both technical and non-technical stakeholders
• Strong IT experience (essential) with exposure to enterprise systems such as hotel or POS platforms (highly regarded)
• Qualifications in in IT (highly regarded
• Flexible availability to work across a 24 hour/7-day roster that will include nights, weekends and public holidaysfollowing training

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.