Premium Services Hosts

The Star Entertainment Group; Gold Coast City; On-site; AUD 41,328 - 55,104; Full time

Benefits offered by this job

Complimentary daily meals

Competitive hourly rate

Five weeks of paid leave

Discounts at restaurants

Laundered uniforms

Career development opportunities

Job summary

A leading hospitality group in Gold Coast City is seeking a Premium Services Host to enhance guest experiences in a dynamic environment. This role involves responding to customer inquiries, promoting gaming benefits, and facilitating interactions with guests from diverse backgrounds. Ideal candidates will possess exceptional customer service skills and attention to detail. Competitive pay, comprehensive benefits, and a commitment to diversity and inclusion are part of the offer.

Qualifications

• Ability to work in a fast-paced environment.
• Willingness to undergo thorough background checks for casino employee licence.
• Genuine passion for creating extraordinary experiences.

Responsibilities

• Respond to guest enquiries and requests professionally.
• Maintain understanding of gaming promotions.
• Utilize systems for managing memberships.

Skills

Exceptional customer service skills

Attention to detail

Communication skills

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Job description

Join to apply for the Premium Services Hosts role at The Star Entertainment Group.

Since 2014, The Star Gold Coast has evolved into an unparalleled experience, offering lavish stays at The Star Grand's revamped five‑star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Guests enjoy award‑winning venues such as Nineteen at The Star, Kiyomi, and Mei Wei, along with live concerts, theatre performances, events, and world‑class DJ sets at Atrium Bar.

As a Premium Services Host, you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests. As an expert in the Star Club Loyalty Program, your extensive knowledge will enable you to promote member benefits and address a wide range of guest inquiries across all areas of our business. This fast‑paced, hands‑on role requires a high level of attention to detail to ensure a positive experience for our guests.

This is a fantastic opportunity to build memorable connections with local, interstate and international guests.

Training for this role will commence on the 24th of February 2026.

Key Responsibilities

• Respond to all guest enquiries and requests in a professional and timely manner
• Maintain a thorough understanding of gaming promotions and services
• Utilise multiple systems to manage memberships and Private Gaming Room access
• Assist in conducting Gaming Promotions & Draws
• Promote Safer Gambling & Monitor the Responsible Service of Alcohol
• Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members

What We’re Looking For

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests’ needs
• Computer literacy in Microsoft Excel and Word, with the ability to learn other casino operating systems
• Flexibility to work across a 24/7 roster
• Eligibility to obtain a Casino Employee licence (includes thorough background checks)

About You

To excel in this role, you’ll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you’ll be interacting with guests from diverse cultural backgrounds.

What We Can Offer You

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for weekends and public holidays
• Five weeks of paid annual leave for shift workers
• Discounted parking available
• Up to 30% discount across award‑winning restaurants and accommodation
• Career development, training and courses via The Star Academy – limitless career opportunities
• Diversity & Inclusion focus areas: Multicultural, Gender, Aboriginal & Torres Strait Islander, LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process and offer a range of flexible working options.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022‑24) and recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI).

It’s your time to SHINE!

Apply now to join The Star Entertainment Group.