24/7 IT Service Operations Analyst

The Star Ent Group

Gold Coast City

On-site

AUD 70,000 - 110,000

Full time

6 days ago

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Job summary

The Star Gold Coast is recruiting a Service Operations Analyst to safeguard the performance, availability and reliability of IT services across our venues. You will be at the frontline of a 24/7 operation, monitoring systems, resolving incidents and delivering seamless technology experiences for team members and guests.

As part of a premier entertainment destination, you will support both desktop and server environments in a fast-paced setting, collaborating with stakeholders while adapting to

Qualifications

Experience supporting desktop and server environments in a fast-paced IT setting.
Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure.
Exceptional communication skills, with the ability to support both technical and non-technical stakeholders.

Responsibilities

Monitor frontline IT operations and incidents in a 24/7 environment.
Support desktop and server environments to ensure performance and reliability.
Communicate effectively with stakeholders across technical and non-technical teams.

Skills

Desktop & server support

Problem-solving under pressure

Strong communication

IT experience with enterprise systems

24/7 roster availability

Education

IT qualifications

Job description

As part of a premier entertainment destination, you will support both desktop and server environments in a fast-paced setting, collaborating with stakeholders while adapting to

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