Service & Operations Administrator (Brooks Equipment)

Brooks Hire; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Job summary

Brooks Equipment in Oxley, Queensland, is seeking an organised administrator to join our expanding team. Based in Oxley, you will support service coordination, purchasing, invoicing and logistics across our equipment business.

You’ll work with customers, contractors and internal teams to coordinate activities and maintain accurate records. This hands-on role involves raising POs, managing invoices, scheduling services, and processing orders, with a focus on accuracy and timely delivery.

Qualifications

• Previous experience in administration, service coordination, operations support or a similar role.
• Strong organisational skills and excellent attention to detail.
• Confidence managing purchase orders, invoices, work orders and general documentation.
• Strong communication skills and the ability to liaise professionally with customers, contractors, suppliers and internal teams.
• The ability to prioritise tasks, meet deadlines and manage competing demands.
• Sound computer skills, including Microsoft Outlook, Word and Excel.
• A proactive, solutions-focused approach and the ability to work both independently and as part of a team.
• Experience in construction equipment, machinery, automotive, parts, service or a similar industry will be highly regarded.

Responsibilities

• Raising purchase orders (POs) and receipting delivery dockets against purchase orders.
• Responding to contractor queries regarding outstanding or unpaid invoices.
• Scheduling services and repairs for retail and internal customers.
• Liaising with external suppliers to order equipment attachments, parts and additional items.
• Processing sales orders into work orders, ensuring all required build specifications are accurately captured.
• Invoicing work orders and sales orders, ensuring all build costs are identified and correctly allocated to each job.
• Completing end-of-month invoicing for machinery sales.
• Processing equipment receival and dispatch paperwork for machinery and attachments entering or leaving the branch.
• Quoting, picking, packing and dispatching service and parts orders.
• Processing customer payments for parts and service orders.
• Maintaining accurate documentation and supporting efficient day-to-day branch operations.

Skills

Service coordination

Operations support

Attention to detail

Customer communication

Tools

Microsoft Outlook

Word

Excel

Job description

Expression of Interest | Oxley, QLD | Expected Commencement: Early 2027

Ready to Keep Operations Running at Their Best?

Be part of a growing team and play a key role in delivering outstanding service and operational support.

Brooks Equipment is seeking expressions of interest from organised, proactive and detail-oriented administrators to join our team based in Oxley, Queensland, with the position expected to commence in early 2027.

As part of Brooks Group, a proudly Australian, family-owned organisation established in 1979, Brooks Equipment provides equipment sales and service solutions to the construction, civil and mining industries. With a focus on growth and customer service, we’re looking for someone who can help keep our day-to-day operations running smoothly while supporting our expanding equipment business.

This is an excellent opportunity for an administrator who enjoys variety, takes pride in getting the details right and thrives in a hands-on environment where no two days are the same.

If you’re organised, commercially aware and enjoy working with customers, suppliers and internal teams, we’d love to hear from you!

Why Join Brooks Equipment?

• Be Part Of Our Growth: Join a growing equipment business and contribute to the success of our Queensland operations.
• A Varied Role: Work across service coordination, purchasing, sales administration, invoicing and equipment logistics.
• Make a Real Impact: Play an important role in keeping jobs moving, costs accurate and customers informed.
• Build Your Career: Join a well-established, family-owned Australian business with more than 45 years of industry experience.

The Opportunity

Based at our Oxley branch, you’ll provide essential administrative and operational support across service, parts and equipment sales. You’ll work closely with internal teams, customers, contractors and suppliers to coordinate activities, maintain accurate records and ensure work orders and sales transactions are processed efficiently.

Your responsibilities will include:

• Raising purchase orders (POs) and receipting delivery dockets against purchase orders.
• Responding to contractor queries regarding outstanding or unpaid invoices.
• Scheduling services and repairs for retail and internal customers.
• Liaising with external suppliers to order equipment attachments, parts and additional items.
• Processing sales orders into work orders, ensuring all required build specifications are accurately captured.
• Invoicing work orders and sales orders, ensuring all build costs are identified and correctly allocated to each job.
• Completing end-of-month invoicing for machinery sales.
• Processing equipment receival and dispatch paperwork for machinery and attachments entering or leaving the branch.
• Quoting, picking, packing and dispatching service and parts orders.
• Processing customer payments for parts and service orders.
• Maintaining accurate documentation and supporting efficient day-to-day branch operations.

This is a hands-on role suited to someone who enjoys taking ownership, managing competing priorities and working collaboratively to get the job done.

What We’re Looking For

We’re looking for someone who is reliable, methodical and confident managing a range of administrative tasks in a busy operational environment.

Ideally, you’ll bring:

• Previous experience in administration, service coordination, operations support or a similar role.
• Strong organisational skills and excellent attention to detail.
• Confidence managing purchase orders, invoices, work orders and general documentation.
• Strong communication skills and the ability to liaise professionally with customers, contractors, suppliers and internal teams.
• The ability to prioritise tasks, meet deadlines and manage competing demands.
• Sound computer skills, including Microsoft Outlook, Word and Excel.
• A proactive, solutions-focused approach and the ability to work both independently and as part of a team.
• Experience in construction equipment, machinery, automotive, parts, service or a similar industry will be highly regarded.

What We Can Offer You

• Competitive salary package.
• A supportive working environment and team culture.
• The opportunity to develop your skills across service, parts and equipment operations.
• The chance to contribute to a growing business backed by an established Australian organisation.
• Employee Assistance Program (EAP).

Expression of Interest – Early 2027

This advertisement is an Expression of Interest for a position expected to commence in early 2027. We’re looking to connect with potential candidates ahead of the commencement date and identify the right person to support our growing Queensland operation.