Service Now Specialist / Platform Lead

Synechron; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Synechron is seeking a senior ServiceNow Specialist/Lead in Melbourne. The role involves leading stakeholder engagement, owning solution design, and hands-on ServiceNow configuration across enterprise environments.

You will coordinate BAU and project delivery with a small pod, establish governance, and drive integrations, reporting, testing and production support. The ideal candidate has senior ServiceNow administration and development experience, strong communication skills, and the ability to

Qualifications

• Senior-level ServiceNow administration and development experience in complex enterprise environments.
• Strong stakeholder communication and business-analysis skills.
• Ownership of solution design, development, integration, release and support.
• Sound governance, security, and upgrade-safe configuration.
• Ability to communicate trade-offs to leadership.

Responsibilities

• Lead stakeholder engagement across business and technology functions.
• Conduct discovery, process mapping, requirements analysis and backlog shaping.
• Define acceptance criteria and translate business requirements into platform solutions.
• Own solution design and provide hands-on ServiceNow configuration and development.
• Coordinate BAU support and project delivery across the three-person pod.
• Establish platform governance, design standards and technical decision controls.
• Design and manage integrations and APIs, including monitoring and issue resolution.
• Develop operational and executive reports and dashboards.
• Lead testing, release readiness, deployment, hypercare and production support.
• Maintain documentation, runbooks and knowledge-transfer plans; mentor offshore specialists and act as single point of accountability.
• Lead initiatives such as Software Asset Management from discovery through implementation and stabilisation.

Skills

ServiceNow administration & dev

Stakeholder communication

Solution design ownership

Platform governance & security

Independent work & leadership

Regulated-industry experience

Tools

ServiceNow

Job description

Synechron is looking for a Service Now Specialist / Lead.

• Melbourne
• Contract / Permanent
• Hybrid - 3 days WFO
• Full Australian working rights

Responsibilities:

• Lead stakeholder engagement across business and technology functions.
• Conduct discovery, process mapping, requirements analysis and backlog shaping.
• Define acceptance criteria and translate business requirements into platform solutions.
• Own solution design and provide hands-on ServiceNow configuration and development.
• Coordinate BAU support and project delivery across the three-person pod.
• Establish platform governance, design standards and technical decision controls.
• Design and manage integrations and APIs, including monitoring and issue resolution.
• Develop operational and executive reports and dashboards.
• Lead testing, release readiness, deployment, hypercare and production support.
• Maintain documentation, runbooks and knowledge-transfer plans.Mentor the offshore specialists and act as single point of accountability.
• Lead initiatives such as Software Asset Management from discovery through implementation and stabilisation.

Skills Required:

• Proven senior-level ServiceNow administration and development capability in complex enterprise environments.
• Strong stakeholder communication, facilitation and business-analysis skills.
• Demonstrated ownership across solution design, development, integration, release and support.
• Sound judgement in platform governance, security, controls and upgrade-safe configuration.
• Ability to work independently and communicate technical trade-offs at leadership level.
• Financial-services or regulated-industry experience preferred.

About US:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets.

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT:

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.