Service Manager – On-Trac Ag

On-Trac Ag; Bathurst; On-site; AUD 90,000 - 120,000; Full time

Job summary

On-Trac Ag in Bathurst, NSW is seeking a Service Manager to lead the service department, ensuring timely repairs and high customer satisfaction. You will manage technicians, coordinate job administration, and drive safe, productive teamwork.

Key duties include supervising up to 6 technicians, scheduling work, liaising with customers to build repeat business, and controlling costs to meet financial targets.

Qualifications

• Minimum 2 years in staff management with proven leadership.
• Strong mechanical knowledge and problem-solving ability.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to delegate, multitask, sequence work, and finalise work plans.
• Committed to excellence, self-reliant, and adherent to company policy.

Responsibilities

• Lead and manage up to 6 service technicians, including apprentices.
• Schedule jobs and complete all related administration, including job cards and invoices.
• Coordinate workflow, accounting for seasonal peaks and operational demands.
• Liaise with customers to build lasting, repeat business relationships.
• Oversee logistics and control costs in line with financial objectives.

Skills

Leadership

Mechanical knowledge

Communication

Delegation

Multitasking

Work planning

Job description

Service Manager – On-Trac Ag - Bathurst, NSW

About On-Trac Ag

On-Trac Ag is a family-owned dealership with branches in Orange, Bathurst, and Mudgee, committed to delivering exceptional agricultural machinery service and customer support.

About the Role

The Service Manager oversees all aspects of the service department, ensuring timely repairs, efficient workflow, and exceptional customer service. This role manages service technicians, coordinates job administration, and fosters strong client relationships while achieving organizational sales and profit objectives. The Service Manager also promotes a safe, productive, and motivated team environment.

Key Responsibilities

• Lead and manage up to 6 service technicians, including apprentices.
• Schedule jobs and complete all related administration, including job cards and invoices.
• Coordinate workflow, accounting for seasonal peaks and operational demands.
• Liaise with customers to build lasting, repeat business relationships.
• Oversee logistics and control costs in line with financial objectives.

Skills & Experience

• Minimum 2 years’ experience in staff management with proven leadership skills.
• Strong mechanical knowledge and problem-solving ability.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to delegate, multitask, sequence work, and finalise work plans.
• Committed to excellence, self-reliant, and adherent to company policy.