Service Administration Officer – Temora

Agricultural Equipment Holdings Group; Temora Shire Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Supportive team

Employee Assistance Program (3 free 0

Uniform allowance

Branch network

Job summary

Temora Truck & Tractor is seeking a motivated Service Administration Officer to join our team in Temora. This hands-on role sits at the heart of the Service Department, coordinating customer bookings, service orders and ensuring every job is tracked from start to finish.

You'll work closely with customers, technicians and the service team to keep bookings organised, track labour times, and record all costs accurately.

Qualifications

• Requires valid driver's license.
• Attention to detail essential.
• Strong time management and multitasking.
• Commitment to providing excellent customer service.

Responsibilities

• Open and manage service orders in ERP and link customers, units and technicians.
• Maintain accurate labour times and standard times in ERP.
• Record clock-on/clock-off for technicians against service orders.
• Enter and file timesheets and technician notes into service orders.
• Review and manage all cost lines per service order: labour, parts, sublet and sundry.

Skills

Driver's license

Attention to detail

Time management

Customer service

Job description

We’re looking for a motivated and organised Service Administration Officer to join our team at Temora Truck & Tractor.

This is a hands-on administration role where you’ll be at the centre of our Service Department, helping coordinate customer bookings, manage service orders and ensure every job is accurately tracked from start to finish.

You’ll work closely with customers, technicians and the wider service team to keep bookings organised, technician time and job notes up to date, and all labour, parts and external service costs accurately recorded.

If you’re a detail-oriented administrator who enjoys keeping things moving, coordinating multiple jobs and making sure the details are right, we’d love to have you on the team!

Who are we?

Temora Truck & Tractor is part of the AEH Group – (Agricultural Equipment Holdings), a network of agricultural machinery dealerships across Australia committed to excellence in products and service. With a network of 12 dealerships across New South Wales, Tasmania, and Victoria, we offer long-term career opportunities, comprehensive training, and great working conditions.

The Opportunity:

• Open Service Orders (SOs) in ERP for every job — linking the correct customer,unitand technician
• Maintain labour times in ERP — update flat rates and standard times asrequired
• Record technician clock-on and clock-off against service orders (SO Clocking)
• Enter paper timecards and technician stories/job notes into service orders
• Review and manage all cost lines on each service order — labour, parts,subletand sundry
• Organise sublet purchases — source and raise POs for external labour and services asrequired
• Finalise all cost lines and confirm labour and parts before close-out

About You:

• Possess a valid driver’s license.
• Demonstrate exceptional attention to detail.
• Exhibit excellent time management and multitasking skills.
• Understand the significance of providing top-notch customer service.

The Perks:

• Competitive remuneration package
• Excellent opportunities for ongoing skill development and career progression in a growing branch network
• An encouraging team atmosphere with supportive leaders
• Take care of your well-being with our Employee Assistance Program (As part of working with AEH you’ll get 3 free counselling sessions per year for you or an immediate family member)
• Look sharp with our uniform allowance
• Join a supportive group network of 12 branches

With a commitment to delivering high-quality products and exceptional customer service, we strive to empower not just our customers, but also our team members to reach new heights in their careers. Join us at TT&T and let’sempower your tomorrowtogether.