Service Manager – Agricultural Equipment Leader

O'Connors; Corowa; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Phone

Employee benefits

Job summary

O’Connors in Corowa is seeking an experienced Service Manager to lead the Service Department, focusing on people development, operational performance and exceptional customer service. Reporting to the Branch Manager, you will drive workshop operations, budgeting, warranty administration and service outcomes while promoting safety and continuous improvement across our regional farming machinery business.

You will mentor a high-performing team of technicians, manage scheduling and parts flow, and

Qualifications

• Proven leadership experience managing a service/ workshop team.
• Strong operations and commercial acumen in a workshop or technical setting.
• Excellent communication and customer relationship skills.
• Ability to motivate and develop a team to achieve targets.
• Commitment to safety, quality and continuous improvement.

Responsibilities

• Lead the Service Department and mentor a high-performing team.
• Manage workshop operations, scheduling and technician allocation.
• Drive productivity, efficiency and timely completion of repair orders.
• Build strong customer relationships and ensure a positive service experience.
• Oversee warranty administration, invoicing and compliance.
• Manage service department budgets and performance reporting.
• Identify opportunities to grow the service business and engagement with customers.
• Promote a strong safety culture and uphold O’Connors' values.

Skills

Leadership

People management

Operations management

Customer relationships

Communication

Safety & quality

Job description

O’Connors in Corowa is seeking an experienced Service Manager to lead the Service Department, focusing on people development, operational performance and exceptional customer service. Reporting to the Branch Manager, you will drive workshop operations, budgeting, warranty administration and service outcomes while promoting safety and continuous improvement across our regional farming machinery business.

You will mentor a high-performing team of technicians, manage scheduling and parts flow, and