Senior Coordinator

Humanology Red Seed; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging benefits

Job summary

HomePlace is seeking a Senior Coordinator to oversee safe, high-quality, person-centred supports for people living with disability. You will lead delivery models, monitor outcomes, and ensure plans remain aligned with goals and funding.

This role requires 3+ years in disability or community services, strong leadership, budgeting, and safeguarding experience, plus excellent stakeholder communication and planning abilities.

Qualifications

• Degree qualification in Human Services, Disability, Community Services, Social Work, Health or related discipline, or equivalent leadership capability.
• 3+ years of experience leading disability, community or human services teams.
• Experience managing Supported Independent Living or similar services.
• Experience leading and developing teams and managing complex participant supports.
• Experience in quality, safeguarding and risk management and organisational improvement.
• Experience managing budgets, workforce resources and operational performance.
• Excellent verbal and written communication with diverse stakeholders.
• Strong organisational and planning skills and NDIS compliance familiarity.

Responsibilities

• Oversee delivery of safe, high-quality, person-centred supports aligned with participant goals and funding.
• Lead design, implementation and review of individualised support arrangements and plans.
• Coach and develop Senior Support Workers; provide guidance in complex participant needs.
• Monitor service quality, outcomes, and experiences; drive continuous improvement.
• Manage recruitment, workforce planning, performance management and succession planning.
• Oversee risk management, safeguarding, incident investigations and compliance with NDIS standards.
• Collaborate with scheduling, finance and stakeholders to ensure effective service delivery.

Skills

Leadership

Communication

Budget management

Risk management

Team development

Stakeholder engagement

Education

Degree in Human Services/Disability/Community Services

Job description

Join a NFP organisation with an authentic culture that places people living with disability first and prioritises the quality of support HomePlace provides

HomePlace now has an amazing opportunity available for a Senior Coordinator to join their team

About the Opportunity

The Senior Coordinator will be responsible for overseeing the delivery of safe, high-quality and person-centred supports to ensure great outcomes for the people HomePlace supports, helping them achieve their goals and live meaningful lives.

Responsibilities include:

Participant Outcomes and Service Excellence:

Leading the design, implementation and review of individualised support arrangements.

Ensuring participants are genuinely involved in decisions affecting their lives and supports.

Overseeing support models that promote independence, contribution, belonging and self-determination.

Monitoring participant outcomes and quality of life indicators.

Ensuring support plans, service agreements and service delivery arrangements remain relevant, effective and financially sustainable.

Leading complex decision-making and service planning.

Ensuring supports remain aligned with participant goals, preferences, changing needs, available funding, signed quote and service agreement.

Coach and develop Senior Support Workers.

Provide guidance in responding to complex participant needs.

Promote evidence-informed practice and reflective learning.

Monitor service quality and participant experiences.

Drive a culture of continuous improvement and accountability.

Champion innovative approaches that improve outcomes and quality of life.

Leadership of People:

Recruitment and workforce planning.

Performance management and development.

Leadership coaching and mentoring.

Workforce capability building.

Succession planning

Staff wellbeing and engagement.

Managing employee relations matters, with support from the HR team.

Supporting the implementation of organisational change.

Operational Leadership:

Oversight of participant support arrangements.

Resource allocation and workforce deployment.

Collaboration with scheduling and workforce planning functions.

Risk management and operational problem-solving.

Monitoring service performance indicators.

Supporting efficient and effective service delivery.

Ensuring operational decisions align with participant outcomes and organisational priorities.

Quality, Safeguarding and Risk Management:

Monitoring service quality and compliance.

Oversight of incident management processes.

Reviewing trends and implementing preventative strategies.

Supporting investigations and corrective actions.

Ensuring safeguarding obligations are met.

Leading risk identification and mitigation activities.

Monitoring compliance with NDIS Practice Standards.

Promoting organisational learning from incidents, complaints and feedback.

Ensuring services are financially sustainable, adhering to NDIS laws and rules at all times.

Supporting workforce efficiency.

Managing budget performance across allocated services.

Identifying opportunities to improve service effectiveness.

Partnering with finance and workforce teams in service planning and review.

Community and Stakeholder Relationships:

Building trusted relationships with participants and families.

Working collaboratively with guardians, advocates and supporters.

Liaising with Support Coordinators and NDIS stakeholders.

Partnering with allied health and healthcare professionals.

Representing HomePlace within the community and sector.

Developing relationships that create opportunities for inclusion, participation and belonging.

Organisational Development and Innovation:

Supporting strategic initiatives.

Leading or contributing to projects and service improvement activities.

Developing and reviewing policies, systems and procedures.

Identifying opportunities for innovation and growth.

Undertaking research, analysis and business planning activities.

Contributing to organisational decision-making and strategic priorities.

About You

You will have:

A degree qualification in Human Services, Disability, Community Services, Social Work, Health or a related discipline; or significant leadership experience and demonstrated capability in disability and community services

At least three years of experience in leading disability, community or human services

Experience managing Supported Independent Living or comparable services

Demonstrated experience leading and developing teams

Experience managing complex participant support arrangements

Experience in quality, safeguarding and risk management

Experience leading organisational improvement initiatives

Experience managing budgets, workforce resources and operational performance

Excellent verbal and written communication, with the ability to establish and maintain strong relationships with diverse stakeholders

Strong organisational and planning skills

NDIS Worker Screening Check

Working with Children Check

Current First Aid and CPR certification

Current Driver's Licence

Completion of mandatory NDIS learning modules

3 x TGA approved Covid Vaccination Doses

About HomePlace

HomePlace supports people living with disability to live independently, confidently, and as active members of their community.

With a strong commitment to respect, safety, trust, and enduring partnership, HomePlace delivers quality person-centred support.

Join an exciting organisation in a rewarding sector – be a part of their passionate culture for service quality and continuous improvement

Work in a diverse and collaborative environment surrounded by a passionate and respectful team.

Salary packaging benefits available to increase your take-home pay.

Ongoing learning and development opportunities

Regular participant-centred social events which drive an inclusive, fun, and supportive culture!

About Our Client

HomePlace is an organisation built on the belief that every individual has the right to a secure home and active participation in the life of the community. HomePlace aims to set the standard in providing responsive, personalised, empowering support for people with intellectual disability. Their work and culture attract people with a strong social conscience and genuine care for improving the lives of people with a disability.

Are you ready to join a friendly, welcoming and well-structured team?

For more information about HomePlace please go to www.homeplace.com.au