Service Manager - Mitcham

National Pharmacies; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Staff discounts across health, optical

Beauty range staff perks

Job summary

National Pharmacies is seeking a passionate Service/Retail Manager to lead our Mitcham Pharmacy team and bring our Caring for People, Enabling Health and Inspiring Wellness ethos to life daily.

You will manage a team of OTC consultants, oversee rosters, support development, and ensure the store is well-presented and stocked. The role requires a rotating 38-hour week and weekend availability.

Qualifications

• Strong face-to-face retail and people management experience.
• History of delivering outstanding customer service and advice.
• Adaptive leader with a passion for learning in health, wellness, and beauty.
• Cares about team growth as much as personal growth.

Responsibilities

• Lead a team of OTC consultants to deliver outstanding service and health advice.
• Manage rosters, support development, and ensure the store is well-presented and stocked.

Skills

Face-to-face retail

People management

Job description

Since 1911, National Pharmacies has been putting people first. Now we need a passionate Service/Retail Manager to lead our Mitcham Pharmacy team and bring our purpose – Caring for People, EnablingHealthand Inspiring Wellness – to life every single day.

Your Mission is to lead a team of dedicated OTC consultants to deliver consistently outstanding service and advice on health and beauty.You'llmanage the roster, support and develop your team, and make sure your store is beautifully presented and well-stocked – because when your team thrives, your customers feel it.

What You Bring: The Experience: Strong face-to-face retail and people management experience

The Track Record: A history of delivering outstanding customer service and advice to a diverse range of customers

The Mindset: An adaptable leader excited about career-long learning in health, wellness and beauty

The Heart: A resilient people leader who cares about your team's growth as much as your own

The Details: This role runs on a rotating roster of approximately 38 hours per week (Week 1: Monday–Friday, Week 2: Tuesday–Saturday), with shared weekend commitments – so weekend availability is essential.

Why You'll Love It Here:

Member-owned = your leadership directlybenefitsreal people in your community

Values-driven culture built on Care, Communication, Collaboration & Celebration

Financial and wellbeingperks, including discounts across our health, optical and beautyrange

A genuinely inclusive culture where you can bring your authentic self to work

The chance to take part in the National Pharmacies Christmas Pageant

Real impact – watch your leadership shape your store and your community, every day

Ready to make leadership personal?

Join a teamthat'sbeen caring for communities for over 110 years. Help us prove that the best-led stores are also the happiest ones.

Everybody deserves good health and at National Pharmacies, your health and wellbeing is our priority. For over 100 years, we have cared for the community with an ultimate vision of creating a healthier nation, one member at a time.

Since opening our doors as a single dispensary in Adelaide in 1911, our unique membership benefits, personalised customer service and extensive selection of products are now available at over 51 pharmacies in South Australia, Victoria and New South Wales, with 21 Optical stores operating in South Australia and Victoria.

National Pharmacies is a mutual organisation where profits made through operations are returned to members in the form of benefits. We pride ourselves on providing high quality customer service and professional advice, along with a wide range of products and services.

Source: This is an extract from the company's own website.

Everybody deserves good health and at National Pharmacies, your health and wellbeing is our priority. For over 100 years, we have cared for the community with an ultimate vision of creating a healthier nation, one member at a time.

Since opening our doors as a single dispensary in Adelaide in 1911, our unique membership benefits, personalised customer service and extensive selection of products are now available at over 51 pharmacies in South Australia, Victoria and New South Wales, with 21 Optical stores operating in South Australia and Victoria.

National Pharmacies is a mutual organisation where profits made through operations are returned to members in the form of benefits. We pride ourselves on providing high quality customer service and professional advice, along with a wide range of products and services.

Source: This is an extract from the company's own website.