Service Manager - Mental Health

Curamoir Healthcare Recruitment; Ryde; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Flexible leave

Wellbeing programs

Job summary

Curamoir Healthcare Recruitment partners with a NSW-based organisation to recruit a Service Manager for a highly complex supported accommodation program. This permanent, full-time role provides on-site leadership, overseeing a single service with significant mental health and behavioural support needs.

You will lead the team, work with clinical and operational stakeholders, and ensure safety, consistency and best-practice support in a structured environment.

Qualifications

• Leadership experience in high-acuity mental health settings.
• Experience leading teams supporting people with complex behaviours.
• Strong advocacy, communication and stakeholder management skills.
• Clinical and regulatory awareness and risk management focus.
• Full working rights in Australia and NSW Driver’s Licence.

Responsibilities

• Lead a highly complex supported accommodation program on-site.
• Provide visible leadership and oversight with support staff on shift.
• Develop and support the team; ensure safety and quality procedures.
• Collaborate with clinical and operational stakeholders to align practices.
• Maintain consistent, therapeutic environments in line with requirements.

Skills

Leadership

Stakeholder management

Communication

Person-centred care

Risk management

Education

Tertiary qualifications in Mental Health/Disability/Nursing/Social Work/Psychology

Job description

Competitive salary ranging from $110,000 to $130,000 plus NFP benefits

Salary sacrificing options

Car leasing is another salary packaging option

Free personal and financial counselling for you and your family

Flexible working arrangements and a range of paid leave options

Fitness Passport access and a range of health and wellbeing initiatives

Ongoing training, development and a paid induction to set you up for success

Real opportunities to progress, with a strong track record of promoting from within

Opportunity to lead a highly complex and specialised mental health support program

Work alongside an experienced team in a purpose-driven organisation

Work in a permanent full-time role based in Macquarie Park, NSW

The role:

This is a unique opportunity for an experienced Service Manager to take the lead on a highly complex supported accommodation program supporting one service user with significant mental health and behavioural support needs.

This is a dedicated single-person accommodation service, meaning the successful candidate will have the opportunity to provide highly focused leadership and oversight within a specialised environment. This is not a traditional Service Manager position. The successful candidate will provide strong, visible leadership across a highly structured service, working alongside support staff to maintain safety, consistency, quality and best-practice support.

This is a hands-on, on-site leadership role. You will be based at the service Monday to Friday and work alongside two Support Workers on shift, providing direct leadership, guidance and oversight to the team.

You will be responsible for leading the service, developing and supporting your team, working closely with clinical and operational stakeholders, and ensuring robust procedures and support strategies are consistently implemented.

The role requires a leader who is decisive, calm under pressure and able to make sound decisions in complex and rapidly changing situations. Strong advocacy skills, emotional intelligence and a genuine understanding of mental health are essential.

You will play a key role in creating a safe, consistent and therapeutic environment while ensuring the service operates in line with organisational, clinical and regulatory requirements.

Requirements:

Strong leadership experience within mental health, residential care, complex disability or similarly high-acuity environments

Demonstrated experience leading teams supporting people with complex behaviours and significant support needs

Strong understanding of mental health and the ability to work therapeutically and person-centredly

Proven ability to lead services where safety, risk management and robust procedures are critical

Decisive leadership style with the confidence to make sound decisions in complex and changing situations

Strong advocacy, communication and stakeholder management skills

Experience leading and developing support teams

Relevant tertiary qualifications in Mental Health, Disability, Nursing, Social Work, Psychology or a related field highly regarded

NDIS experience is highly regarded, but candidates from strong mental health or residential care backgrounds will also be considered

Full working rights in Australia

NSW Driver’s Licence

Current police check and working with children/vulnerable persons checks

This role would suit an established leader who has previously worked within a complex, high-acuity program and is looking to take ownership of a service where strong leadership can make a genuine difference.