Service Manager — Lead Tech Team, Drive Growth & Excellence

The P.A. People Pty Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Established team and company

Career progression

Full time position

Job summary

The P.A. People is seeking an experienced Service Manager to lead the Sydney-based service team, delivering maintenance, repairs, technical support and outstanding customer service.

This role offers ownership of a growing service division and the chance to shape its future with a highly skilled technical team. You will drive service delivery, optimize planning and budgeting, and build strong client relationships to grow recurring revenue.

Qualifications

• Proven experience leading technical service teams.
• Strong leadership, coaching and people management skills.
• Commercial acumen and experience managing budgets and profitability.
• Excellent planning, scheduling and organisational abilities.

Responsibilities

• Leading and developing a team of technicians.
• Managing service delivery, maintenance programs, defects and warranty obligations.
• Driving customer satisfaction through exceptional service and support.
• Optimising workforce planning, scheduling and resource allocation.
• Managing budgets, profitability and operational performance.
• Building strong relationships with clients, venues, consultants and subcontractors.
• Identifying opportunities to grow recurring service and maintenance revenue.
• Driving continuous improvement and operational excellence across the service function.

Skills

Leadership

People management

Customer focus

Stakeholder management

Budgeting

Scheduling

Job description

The P.A. People is seeking an experienced Service Manager to lead the Sydney-based service team, delivering maintenance, repairs, technical support and outstanding customer service.

This role offers ownership of a growing service division and the chance to shape its future with a highly skilled technical team. You will drive service delivery, optimize planning and budgeting, and build strong client relationships to grow recurring revenue.