National Service Manager

Saunders Lynn & Company; Sydney; On-site; AUD 102,000 - 170,000; Full time

Job summary

Saunders Lynn & Company seeks a national leader to own P&L across five states, guiding a 60+ field service team with strong digital transformation focus. The role drives revenue growth, optimises utilisation, and elevates profitability while maintaining safety and service excellence.

You will partner with senior leaders to execute strategic initiatives, manage costs, and champion data-driven decisions in a nationwide, high-performing operation.

Qualifications

• Proven senior leader with 10+ years in field service and operations.
• P&L experience and ability to read a service business through data and financials.
• Confident with digital tools and transformation initiatives.
• Excellent communicator able to operate between field and boardroom.

Responsibilities

• Lead a nationally dispersed field service team of approximately 60 personnel across five states.
• Drive P&L performance for a roughly $15M service operation, improving utilisation and profitability.
• Identify and pursue segment growth opportunities and expand service contracts.
• Champion digital transformation, including field service software and data analytics.
• Lead spare parts strategy to ensure timely availability of parts.
• Embed proactive safety culture and WHS compliance across operations.
• Collaborate with cross-functional leaders to align service delivery with strategy.

Skills

Leadership

P&L management

Digital transformation

Stakeholder engagement

Data-driven decisions

Education

Trade/Engineering/Commerce qualification

Tools

Field Service Management platforms

Job description

Lead 60+ people, own the national P&L, and drive digital transformation in this market leading organisation

Full Job Description

• Lead 60+ people across five states, with full P&L accountability
• Unlock revenue growth opportunities
• $170K + Super + Company Car + Bonus

What's in it for you?

This is a rare opportunity to step into a national leadership role within a market leading company; an organisation with brand strength, infrastructure, and process in place. You will inherit a service operation that is performing well, with plenty of scope to implement additional best-practice process and exploit pockets of opportunity.

You will step into managing a team with a solid culture and have the backing of your GM, who thinks strategically, listens, and provides you with significant autonomy. The role sits at the intersection of operational leadership, commercial growth, and digital transformation, meaning no two days will look the same.

What you'll do

• Lead a nationally dispersed field service team of approximately 40 technicians, supported by state managers, supervisors, planners, and a small admin team
• Drive P&L performance across an $15M service operation, improving utilisation, reducing costs, and building a clear pathway to increased revenue and profitability
• Identify and pursue segment growth opportunities, expanding the service contracts business and maintaining penetration in sectors where the business is strongly positioned
• Champion and advance the digital transformation agenda, including ongoing refinement of field service management software and the application of AI and data to drive efficiency
• Lead the spare parts function, ensuring technicians have the right parts, at the right place, at the right time
• Embed and sustain a proactive safety culture across all field operations, with WHS compliance as a non-negotiable priority
• Partner with your cross-functional leadership peers to align service delivery with broader business strategy

Who you are

• Proven senior leader with 10 or more years in field service and operations
• Commercially sharp, with P&L experience and the ability to read a service business through data and financials
• Confident with digital tools and transformation, including field service management platforms
• A communicator who moves between the field and the boardroom with ease, building deep relationships at every level, resulting in effective execution of new strategies and process
• Suitable qualified in a trade, engineering, or commerce discipline
• Firm, fair, and consultative leadership style, with a track record of building accountable, high-performing teams
• Based in Sydney or willing to relocate, with the ability to travel interstate regularly

Every candidate will receive a response from the team at Saunders Lynn, either by phone or email. We believe every person who applies deserves a response. We are taking a stand against "only shortlisted candidates will be contacted." We are not lazy.