Service Manager

The P.A. People Pty Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Established team and company

Career progression

Full time position

Job summary

The P.A. People is seeking an experienced Service Manager to lead the Sydney-based service team, delivering maintenance, repairs, technical support and outstanding customer service.

This role offers ownership of a growing service division and the chance to shape its future with a highly skilled technical team. You will drive service delivery, optimize planning and budgeting, and build strong client relationships to grow recurring revenue.

Qualifications

• Proven experience leading technical service teams.
• Strong leadership, coaching and people management skills.
• Commercial acumen and experience managing budgets and profitability.
• Excellent planning, scheduling and organisational abilities.

Responsibilities

• Leading and developing a team of technicians.
• Managing service delivery, maintenance programs, defects and warranty obligations.
• Driving customer satisfaction through exceptional service and support.
• Optimising workforce planning, scheduling and resource allocation.
• Managing budgets, profitability and operational performance.
• Building strong relationships with clients, venues, consultants and subcontractors.
• Identifying opportunities to grow recurring service and maintenance revenue.
• Driving continuous improvement and operational excellence across the service function.

Skills

Leadership

People management

Customer focus

Stakeholder management

Budgeting

Scheduling

Job description

We are seeking an experienced Service Manager to lead our service team and drive operational excellence across maintenance, repairs, technical support and customer service delivery.

This is a fantastic opportunity to take ownership of a growing service division, lead a highly skilled technical team and play a key role in shaping the future of our service business.

Lead. Inspire. Grow.

We are seeking an experienced Service Manager to lead our service team and drive operational excellence across maintenance, repairs, technical support and customer service delivery.

This is a fantastic opportunity to take ownership of a growing service division, lead a highly skilled technical team and play a key role in shaping the future of our service business.

What You’ll Do

As Service Manager, you will be responsible for:

• Leading and developing a team of technicians.


• Managing service delivery, maintenance programs, defects and warranty obligations.


• Driving customer satisfaction through exceptional service and support.


• Optimising workforce planning, scheduling and resource allocation.


• Managing budgets, profitability and operational performance.


• Building strong relationships with clients, venues, consultants and subcontractors.


• Identifying opportunities to grow recurring service and maintenance revenue.


• Driving continuous improvement and operational excellence across the service function.

About You

You are an experienced Service Manager, Operations Manager or Technical Services Leader who thrives on leading people, improving performance and delivering outstanding customer outcomes.

You will bring:

• Proven experience managing technical service teams and operations.


• Strong leadership, coaching and people management skills.


• Commercial acumen and experience managing budgets and profitability.


• Excellent planning, scheduling and organisational abilities.


• A customer-first mindset and strong stakeholder management skills.


• Experience within the audio visual, entertainment technology, theatre, broadcast or related technical services industry will be highly regarded.

Why Join Us?

This is more than a management position. It is an opportunity to influence strategy, develop a high-performing team and make a real impact on the growth and success of our service division.

Are you Ready?

If you are a motivated service leader who enjoys combining technical operations, customer relationships and commercial performance, we would love to hear from you.

About working with The P.A. People

The P.A. People is independent, Australian owned and Sydney based, operating locally, nationally and globally. We are a specialised integrator and contractor operating across four operational groups: event communications, service, venue engineering and project delivery. With over 50+ year history the company has developed a reputation as a leader in these fields.

The P.A. People is the world’s only independent supplier of large scale event communications systems and equipment. In Australia, we work with leading stadiums and sporting bodies in venue partnerships and with major city, regional and local events, to provide presentation support and technical expertise to enhance their patron experience.

We also engage with a range of events – sporting, music, civic, celebration and cultural activities – some examples include: Sydney New Year’s Eve, City to Surf, the Royal Easter Show, State of Origin Sydney games, The Formula 1® Australian Grand Prix and St Kilda Festival in Melbourne.

Benefits of joining The P.A. People

• Established team and company, within a supportive environment


• Career progression


• Full time position