Service Manager [Frankston]

Snowy River Caravans; Frankston; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Employee Assistance Program [Sonda]

Supportive team environment

Diverse and friendly working环境

Job summary

Snowy River Caravans is seeking a seasoned Service Manager to lead the Service Centre operations, supervising workshop teams and coordinating technicians to deliver quality, timely vehicle repairs.

You will drive productivity, monitor KPIs, manage customer communications and ensure safety, compliance and high service standards within a rapidly growing caravan business.

Qualifications

• Experience leading a service/workshop team.
• Caravan/RV/automotive industry experience valued.
• Strong leadership and team development skills.
• Excellent customer service and communication skills.
• Strong planning, scheduling and organisational capability.
• Commercial awareness with KPI and financial performance focus.
• Strong problem-solving and decision-making skills.
• Good computer skills: Outlook, Word, Excel.
• Current driver’s licence.
• Caravan towing experience valued.

Responsibilities

• Lead the daily operations of the Service Centre.
• Schedule and allocate work across technicians to maximise productivity.
• Lead, coach and develop technicians and support staff.
• Monitor workshop workflow, productivity and job completion.
• Manage customer enquiries, updates, complaints and escalations.
• Inform customers on repair progress, costs and completion times.
• Conduct quality checks and minimise rework.
• Ensure warranty and pre-delivery work meet OEM standards.
• Monitor parts requirements and stock availability.
• Manage departmental costs, revenue and profitability.
• Drive KPIs: labour sales, parts sales, productivity, efficiency and gross profit.
• Ensure WHS and industry requirements compliance.
• Oversee final vehicle preparation and quality prior to delivery.

Skills

Leadership

Coaching

Customer service

Planning

Scheduling

KPI management

Problem solving

Outlook/Word/Excel

Driving licence

Caravan towing

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

The Role

We are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our Service Centre. This is a hands-on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance. You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards.

Key responsibilities include:

• Lead the daily operations of the Service Centre
• Schedule and allocate work across technicians to maximise productivity
• Lead, coach and develop technicians and support staff
• Monitor workshop workflow, productivity and job completion
• Manage customer enquiries, updates, complaints and escalations
• Ensure customers are kept informed of repair progress, costs and completion times
• Conduct quality control checks and minimise rework
• Ensure warranty repairs and pre-delivery work meet OEM and company quality standards
• Monitor parts requirements and stock availability to minimise delays
• Manage departmental costs, revenue and overall profitability
• Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
• Ensure compliance with workplace health, safety and industry requirements
• Oversee final vehicle preparation and quality prior to customer delivery

You will need to demonstrate

• Previous experience as a Service Manager, Workshop Manager or similar
• Caravan, RV, automotive or related industry experience highly regarded
• Strong leadership, coaching and team development skills
• Excellent customer service and communication skills
• Strong planning, scheduling and organisational capability
• Commercial awareness with experience managing KPIs and financial performance
• Strong problem-solving and decision-making skills
• Good computer skills, including Microsoft Outlook, Word and Excel
• Current driver's licence
• Caravan towing experience highly regarded

You will get:

• Employee Assistance Program [Sonda]
• Supportive team environment
• Diverse and friendly working environment where you will be treated with dignity, courtesy and respect

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

No agencies please, we have this one covered!