Service Manager

MedHealth; Toowoomba Regional; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

12 weeks Paid Parental Leave

Leadership development & national care

Quarterly recognition programs

EAP & wellbeing initiatives

Fitness Passport

Salary packaging & leave purchase

Tools & tech to thrive

Quarterly incentives

Job summary

MedHealth seeks a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in the Toowoomba region. You will drive performance, ensure compliance, and build strong partnerships with Services Australia and local employers.

You will lead a high-performing team, foster a culture of integrity and collaboration, and manage budgets and forecasts to achieve profitability targets while delivering meaningful outcomes for clients and communities.

Qualifications

• Experience leading teams or multiple sites.
• Strong leadership capabilities with coaching and performance management.
• Commercial acumen with budgets, forecasts and financial KPIs.
• Stakeholder engagement with Services Australia and community organisations.
• Ability to meet KPIs and deliver high-quality outcomes.
• Belief in the purpose of connecting people and business to thrive.
• A current driver’s licence and reliable vehicle.
• Employment Services experience highly regarded.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes.
• Drive performance across ESAs, ensuring KPI targets, placement outcomes and service standards are met.
• Oversee service delivery, workflow and client experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements including audits and quality standards.
• Manage financial performance including forecasting, budgeting and ESA profitability targets.
• Recruit, induct and onboard new team members and manage performance through coaching.
• Build relationships with Services Australia, local employers and community partners.
• Identify operational risks, compliance issues and opportunities for improvement.

Skills

Team leadership

Coaching & performance

Budgeting & forecasting

Stakeholder engagement

KPI driven

Purpose-driven

Driver's license

Employment Services exp.

Job description

Have you ever thought, “I want the work I do to be meaningful”?
At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone.

We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.

We believe work has the power to transform lives and we’re passionate about helping people realise their potential.

You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

• This is an on-site position across the Toowoomba region.

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Qualifications

To thrive in this role, you will have:

• Experience managing teams or multiple sites
• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high‑quality outcomes
• A genuine belief in our purpose: connecting people and business so both can thrive
• A current driver’s licence and reliable vehicle
• Employment Services Experience highly regarded

Additional Information

We believe in supporting you, so you can support others. You’ll enjoy:

• 12 weeks Paid Parental Leave
• Leadership development & national career pathways across MedHealth
• Quarterly recognition programs & social events
• Employee Assistance Program (EAP) & wellbeing initiatives
• Fitness Passport
• Salary packaging & ability to purchase additional leave
• All the tools and tech you need to thrive
• Quarterly performance incentives

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.