Service Manager

Medhealth3; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental Leave

Leadership Development

Social Events

Wellbeing

Fitness Passport

Salary Packaging

Roadside Assistance

Tools & Tech

Job summary

MedHealth in Australia is seeking a Service Manager to lead Job Coaches and InWork Support Coaches across Auburn, Berala, Chester Hill, Parramatta and surrounding sites. You will guide performance, compliance and continuous improvement while nurturing client outcomes and partnerships with Services Australia and local employers.

The role requires strong leadership, budgeting insight, stakeholder engagement, and a commitment to the organisation’s values of integrity, compassion, determination and

Qualifications

• Strong leadership capability with experience in coaching, performance management and operational delivery.
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs.
• Strong stakeholder engagement skills, including working with Services Australia and community organisations.
• Ability to work to KPIs and lead others to deliver high-quality outcomes.
• A current Australian driver’s licence and reliable vehicle.
• Employment Services experience is highly regarded.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Skills

People leadership

Performance management

Stakeholder engagement

Operational delivery

Budgeting & forecasting

Job description

We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in Auburn, Berala, Chester Hill, Parramatta . If you're a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

To thrive in this role, you will have:

• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high‑quality outcomes
• A current Australian driver's licence and reliable vehicle
• Employment Services Experience highly regarded

We believe in supporting you, so you can support others.

Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Leadership development & career pathways across MedHealth
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• Roadside assistance
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.