Service Manager

Medhealth3; Toowoomba Regional; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Parental Leave

Leadership development

Career pathways

Quarterly recognition programs

EAP & wellbeing initiatives

Fitness Passport

Salary packaging

Additional leave options

Tools & tech support

Quarterly incentives

No weekends or nights

Job summary

MedHealth seeks a Service Manager to lead Job Coaches and InWork Support Coaches across the Toowoomba region. You’ll drive performance, compliance and community engagement while developing capability and delivering outcomes for clients.

Join a values-driven team focused on integrity, compassion, and thriving together, with opportunities for leadership development and national career pathways across MedHealth.

Qualifications

• Experience leading teams or multiple sites.
• Strong leadership with coaching, performance management and delivery.
• Commercial acumen with budgets, forecasts and financial KPIs.
• Proven stakeholder engagement with Services Australia and community partners.
• Ability to meet KPIs and deliver high-quality outcomes.
• Belief in connecting people and business so both can thrive.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches across multiple sites.
• Drive performance across ESAs, achieving KPI targets and service standards.
• Oversee service delivery, workflow and client experience.
• Ensure contractual compliance with Employment Services requirements and audits.
• Manage financial performance including forecasting and budgeting for ESA profitability.
• Recruit, induct and onboard new team members with ongoing coaching.
• Build relationships with Services Australia, local employers and partners.
• Identify operational risks and opportunities for continuous improvement.

Skills

People leadership

KPI management

Budgeting

Stakeholder engagement

Compliance

Operational delivery

Driving outcomes

Education

Employment Services Experience

Tools

Excel

Budgeting software

Job description

This is an on-site position across the Toowoomba region.

We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast. If you're a people-leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values-driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Qualifications

• Experience managing teams or multiple sites
• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high-quality outcomes
• A genuine belief in our purpose: connecting people and business so both can thrive
• A current driver's licence and reliable vehicle
• Employment Services Experience highly regarded

Benefits

• 12 weeks Paid Parental Leave
• Leadership development & national career pathways across MedHealth
• Quarterly recognition programs & social events
• Employee Assistance Program (EAP) & wellbeing initiatives
• Fitness Passport
• Salary packaging & ability to purchase additional leave
• All the tools and tech you need to thrive
• Quarterly performance incentives
• No Weekends or Nights

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.