Head of Service

Stellar Recruitment; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Stellar Recruitment partners with a leading technical services and building equipment organisation to appoint a Head of Service to lead a national Service division from South Sydney, near the Airport.

Reporting to the COO, you will own the Service P&L, national strategy, performance and sustainable growth, overseeing the Service Team Leader and technicians nationwide in a strategic, not hands‑on, capacity focused on profitability, systems, reporting and leadership capability.

Qualifications

• Proven P&L ownership with budgets, forecasts and financial performance.
• Experience leading multi-site or multi-region field service operations.
• Background in preventative maintenance, fault finding and repairs.
• Strong commercial, analytical, and performance management skills.
• Leadership experience developing operational leaders.
• Experience within automatic doors, lifts, escalators, electrical maintenance or similar field service is a plus.

Responsibilities

• Own the national Service P&L, budgets, forecasts and financial performance.
• Develop and execute the national Service strategy.
• Drive profitability and sustainable growth in service revenue.
• Monitor revenue, margin, productivity, labour recovery and costs.
• Use reporting and data to identify risks and opportunities.
• Improve systems, processes and national service standards.
• Lead and develop the Service Team Leader and broader Service function.
• Partner with Sales, Installation, Supply Chain and Finance to improve performance.
• Maintain strong customer service, safety and compliance standards.

Skills

P&L ownership

Strategic leadership

Budgeting

Forecasting

Multi-site operations

Data analysis

Customer service

Safety & compliance

Tools

Reporting systems

Job description

National leadership opportunity with ownership of a growing Service division, its commercial performance and future strategy.

• Lead and grow a national technical Service division
• Own P&L, strategy, performance and continuous improvement
• Senior leadership role reporting directly to the COO
• Join a business experiencing significant growth and transformation

About the Role

Our client is a leading technical services and building equipment organisation. We have an exciting opportunity for an experienced Head of Service to lead and develop a national Service division from the office is South Sydney, near the Airport.

Reporting to the COO, you will take ownership of the Service P&L, national strategy, performance and sustainable growth of the division. You will lead the Service Team Leader, with indirect leadership across Service Coordinators and Technicians nationally.

This is a strategic and commercial leadership position rather than a hands‑on scheduling role. Your focus will be on improving profitability, service performance, systems, reporting and leadership capability across the function.

We are interested in leaders from similar technical service industries including automatic garage doors / gates, escalators, elevators, electrical maintenance, fault finding, repairs and other field service environments.

Key Responsibilities

• Own the national Service P&L, budgets, forecasts and financial performance
• Develop and execute the national Service strategy
• Drive profitability, recurring service revenue and sustainable growth
• Monitor revenue, margin, productivity, labour recovery and operational costs
• Use reporting and data to identify risks and performance opportunities
• Reduce warranty costs, repeat work, defects and avoidable service expenditure
• Improve systems, processes and national service standards
• Lead and develop the Service Team Leader and broader Service function
• Partner with Sales, Installation, Supply Chain and Finance to improve performance
• Maintain strong customer service, safety and compliance standards

About You

You will be an experienced Service or Operations leader with a strong commercial mindset and experience managing a technical field service function.

You will ideally bring:

• Demonstrated P&L ownership, budgeting and forecasting experience
• Experience leading multi-site or multi-region field service operations
• Exposure to preventative maintenance, breakdowns, fault finding and repairs
• Strong commercial, analytical and performance management capability
• Experience improving margin, productivity and operational efficiency
• Proven leadership experience developing operational leaders
• Experience within automatic doors, lifts, escalators, electrical maintenance or a similar technical industry will be highly regarded

The Opportunity

This is an opportunity to take genuine ownership of a national Service function and play a key role in its continued growth.

The position is full time from the Rosebery office, working alongside the Service team. Interstate travel will be required as needed but is not expected to be a significant component of the role.