Service Manager

NEP Group Inc.; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

Creative Technology Australia & New Zealand (CT) in Sydney seeks an experienced Service Manager to oversee a small team of service technicians, ensuring inspection, testing, maintenance and repair of rental A/V and production equipment. The role collaborates with the Warehouse Manager to keep equipment available and ready for rentals.

Ideal candidates have prior experience leading a technical service team, strong troubleshooting skills and excellent planning abilities, with a focus on quality

Qualifications

• Experience leading or supervising a technical service team.
• Experience with professional video, broadcast, AV, production or rental equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent organisational and planning abilities.
• Collaborative with warehouse/operations teams.
• Strong communication and leadership skills.
• Commitment to quality, customer service and continuous improvement.

Responsibilities

• Lead, mentor, and support a small team of service personnel.
• Oversee servicing, maintenance, testing, and repair of video, broadcast, and production equipment.
• Develop and implement preventative maintenance schedules.
• Coordinate equipment turnaround and availability with the Warehouse Manager.
• Prioritise repair and service activities to meet rental commitments and customer expectations.
• Maintain service records and equipment history in the ERP system.
• Coordinate repairs and liaise with manufacturers and suppliers; create purchase orders.
• Ensure compliance with procedures, standards and safety requirements.
• Identify opportunities to improve service processes, efficiency and equipment reliability.
• Support asset management and lifecycle planning.

Skills

Team leadership

Technical troubleshooting

Equipment maintenance

Inventory management

Communication

Education

Electronics certificates

Electrotechnology certificate

Equivalent technical qualification

Tools

Easy Job ERP

Job description

ABOUT US

Part of the NEP worldwide network, Creative Technology Australia & New Zealand (CT) is a leading video technology provider for concert touring, festivals, live events, television, and corporate events industries in the Asia Pacific region with divisions in Sydney, Melbourne, Perth, and Auckland.

CT delivers a wide variety of projects, including concert touring, music festivals, film & television projects, corporate events, virtual production and various broadcasts across a wide range of live events. To provide the latest in video production technology on a wide variety of projects, we house an impressive and varied inventory of LED Screens, Projectors, Video Switchers, Media Servers, Portable Production Systems and Cameras. We are seeking an experienced Crewing Coordinator to work in our Sydney office, managing crew requirements on local, state-wide, and national projects. The ideal applicant will have experience in scheduling technical teams and coordinating related administration within the Live Events or Broadcast industry.

The Role

Reporting to senior management in the Sydney office location, the Service Manager will oversee a small, experienced team of service technicians responsible for the inspection, testing, maintenance, and repair of our extensive rental inventory.

This is a hands on role and works closely with the Warehouse Manager, Equipment & Operations Coordinator, technical & warehouse teams to ensure equipment availability, operational readiness, and efficient workflow across the business.

Key Responsibilities

• Lead, mentor, and support a small team of service personnel.
• Manage the servicing, maintenance, testing, and repair of video, broadcast, and production equipment.
• Develop and implement preventative maintenance schedules.
• Work closely with the Warehouse Manager to coordinate equipment turnaround and availability.
• Prioritise repair and service activities to meet rental commitments and customer expectations.
• Maintain accurate service records and equipment history using the company ERP (Easy Job).
• Coordinate repairs and liaise with manufacturers and suppliers, create purchase orders for all service and repair work to keep track of costs.
• Ensure compliance with company procedures, quality standards, and workplace safety requirements.
• Identify opportunities to improve service processes, efficiency, and equipment reliability.
• Support equipment evaluation, asset management, and lifecycle planning.

About You

To be successful in this role, you will have:

• Previous experience managing or supervising a technical service team.
• Experience working with professional video, broadcast, AV, production, or rental equipment.
• Strong technical troubleshooting and problem-solving skills.
• Excellent organisational and planning abilities.
• A collaborative approach and the ability to work effectively with warehouse and operations teams.
• Strong communication and leadership skills.
• A commitment to quality, customer service, and continuous improvement.
• Knowledge of inventory management systems and service tracking processes is desirable.

Ideal Qualifications (Desirable, Not Essential)

• Certificate II or III in Electronics; or
• Certificate III in Electrotechnology; or
• Equivalent technical qualification or relevant industry experience.
• Additional manufacturer training or certifications related to video, broadcast, AV, or production equipment would be highly regarded.

What We Offer

• Opportunity to join a stable, well-established business with an excellent reputation.
• Leadership role with autonomy and influence.
• Supportive and experienced team environment.
• Diverse and interesting equipment portfolio.
• Competitive salary package based on experience.
• Long-term career development opportunities.

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