Service Manager

Schindler Lifts; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Permanent full-time role

Culture-first organisation

Office in Alexandria with parking or 4

Birthday day off

Job summary

Schindler Lifts Australia is seeking an experienced Service Manager to lead a busy inner-west Sydney portfolio, with approximately 10 direct reports and P&L responsibilities. The role is office-based with field time, reporting to the Service Operations Manager, and includes monthly toolbox meetings and driving financial performance.

You will be the first point of contact for customers, delivering high-quality services and solutions, and providing coaching and leadership to a team of service

Qualifications

• Experience in maintenance/repairs/service management in lift industry or similar industries such as fire, HVAC, security.
• Proven experience in managing field technicians.
• Knowledge of budgeting and cost control in service operations.
• Strong communication and leadership skills.
• Awareness of safety standards and qualifications preferred.

Responsibilities

• Improve operational budgets, including portfolio growth, material and labour cost control.
• Constantly analyse results and take effective remedial action quickly.
• Visit the site and record contact and other site details.
• Determine manpower capacity needed to service the contracted portfolio.
• Reconcile fulfilment of maintenance visits and act as required.
• Make regular audits to ensure the quality of maintenance.
• Allocate resources to attend to shutdowns.
• Monitor callback history and allocate resources to attend to sick lifts.
• Set and attend team meetings.
• Identify and plan for service training needs.
• Document and solve customer complaints.

Skills

Service management

Field supervision

Budgeting

Safety awareness

Communication

Forecasting

Education

Building/Engineering qualification

Job description

At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

We have an opportunity has arisen for an experienced Service Manager to join our team based in Sydney, responsible for a busy inner west area. The role reports into the area Service Operations Manager, you will have approximately 10 direct reports and P&L responsibilities. The role is office based as well as spending time in the field with technicians and attending customer meetings. You will also be expected to carry out the monthly toolbox meetings and be responsible for driving consistent and reliable financial performance.

As the successful candidate, you play a crucial role in our business as you are often the first point of contact for our customers, to deliver responsive and high-quality services and solutions. You will also be responsible for providing coaching, mentoring and leadership to your team of service technicians driving open communication and a focus on a safety culture.

This package includes:

• Excellent opportunity for you to expand your experience at a world-leading Lift company
• Permanent full-time role
• A work/life balance organisation - Culture-first approach
• A great learning environment with a local and global team
• Access to the Employee benefits discount scheme
• A wide variety of social activities – even a day off for your birthday!
• Brand new purpose-built office in Alexandria with onsite parking or 4-minute walk from Mascot Station

Key Accountabilities:

• Improve operational budgets, including portfolio growth, material and labour cost control.
• Constantly analyse results & take effective remedial action quickly.
• Visit the site and record contact & other site details
• Determine manpower capacity needed to service the contracted portfolio.
• Reconcile fulfilment of maintenance visits and act as required
• Make regular audits to ensure the quality of maintenance.
• Allocate resources to attend to shutdowns
• Monitor callback history and allocate resources to attend to sick lifts
• Set and attend team meetings.
• Identify & plan for Service training needs.
• Document and solve customer complaints.

Requirements for the role:

• Ideally experience as a Maintenance/ Repairs/ Service Manager working in the Lift industry or within Fire, HVAC, Security or a similar industry.
• Previous experience managing Field Technicians
• Qualification in building, engineering, electrical or mechanical disciplines will be looked upon favourably
• Proven experience in driving business growth and minimizing labour costs
• Strong organization and delegation skills, with proven ability to coordinate staff productivity.
• Exceptional communication skills
• Strong awareness of safety ideally with a qualification
• Past experience forecasting, budgeting and contract administration

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

We support diversity and inclusion in all our workplaces. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.