Service Manager

Teamrecruit; City of Greater Shepparton; On-site; AUD 130,000 - 145,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Bonus

Relocation assistance

Job summary

Teamrecruit is seeking an experienced Service Manager for a premier agricultural dealership in Shepparton. You will lead a diverse workshop team, handle customer communications, and control costs to protect profitability.

The role requires strong leadership, mechanical aptitude, and experience with Dealership Management Systems. A competitive base salary plus a company vehicle and bonus are on offer, with relocation assistance possible.

Qualifications

• Experience as a Service Manager in agricultural/industrial sectors.
• Strong mechanical aptitude with ability to discuss technical details clearly.
• Proven leadership with emotionally intelligent management style.
• Proficiency in Dealership Management Systems (DMS).
• Flexibility to work Saturday mornings and on-call rosters during peak periods.

Responsibilities

• Lead and mentor a diverse workshop team, assigning jobs based on technician expertise to optimise productivity.
• Act as the primary point of contact for customers, providing accurate cost estimates and regular status updates.
• Monitor department KPIs and financial reports to drive profitability and manage direct expenses.
• Collaborate with parts and sales to ensure seamless machinery assembly and pre-delivery.
• Oversee the warranty claim process and ensure all service bulletins are actioned.
• Maintain high workshop safety and quality control to minimise re-work.

Skills

Leadership

Mechanical aptitude

Communication

DMS expertise

Weekend flexibility

Tools

DMS

Job description

About the company

Join a well-established leader in the agricultural and industrial machinery sectors with over 45 years of operation. This family-founded business prides itself on a culture of quality and service.

You will enjoy excellent career development through regular industry-leading training, working alongside a knowledgeable team. Grow your skills in a supportive environment that truly values staff loyalty and expertise.

About the job

Are you a seasoned service leader with a \"calculated\" approach to management? A premier agricultural dealership in Shepparton is seeking a dedicated Service Manager to lead their workshop team. This is a rare opportunity to join a well-established business that values team harmony and a flat management structure over rigid corporate hierarchy.

Role responsibilities:

• Lead and mentor a diverse workshop team, assigning jobs based on technician expertise to optimise productivity.


• Act as the primary point of contact for customers, providing accurate cost estimates and regular status updates.


• Monitor department KPIs and financial reports to drive profitability and manage direct expenses.


• Collaborate with the parts and sales departments to ensure seamless machinery assembly and pre-delivery.


• Oversee the warranty claim process and ensure all manufacturer service bulletins are actioned.


• Maintain a high standard of workshop safety and quality control to minimise re-work.

Required skills:

• Experience as a Service Manager within the agricultural, industrial, automotive or heavy vehicle sectors.


• Strong mechanical aptitude with the ability to discuss technical details clearly with staff and clients.


• Proven leadership skills with an emphasis on emotional intelligence and adaptable management styles.


• Proficiency in Dealership Management Systems (DMS).


• Flexibility to work Saturday mornings and on-call rosters during peak seasonal periods.

Previous exposure to Agricultural and Farming Machinery in a retail or wholesale environment would be advantageous for this position. Candidates who have experience with brands such as John Deere, Case IH, New Holland, Massey Ferguson, Fendt, Claas, Kubota, Deutz or similar are strongly encouraged to apply.

A competitive base salary of approximately $130,000 - $145,000 is on offer (negotiable based on experience), plus a company vehicle, mobile phone, and bonus. Relocation assistance may be considered for the right candidate.

About the location

Embrace the good life in Shepparton, a thriving regional hub in the heart of Victoria's food bowl. Enjoy affordable living, short commutes, and a family-friendly community rich in culture and diverse events. Explore the stunning Goulburn Valley, renowned for its fresh produce, wineries, and outdoor adventures - all within easy reach of Melbourne. Shepparton offers a vibrant lifestyle with the perfect work-life balance.