Service Manager

Kanda; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Monthly RDO for full-time employees -

Wellness initiatives plus24/7 access

Employee rewards hub with savings and

Employee recognition initiatives

Orbit World Travel Club membership

Long-term career opportunities

Job summary

Kanda in Brisbane is seeking a Service Manager to lead a frontline support team delivering consistent, person-centred care. You will set standards, oversee budgets and reporting, and drive service improvement while ensuring NDIS compliance.

You'll work closely with participants and families, build strong stakeholder relationships, and apply your leadership to create a safe, inclusive, and high-quality environment for both staff and participants.

Qualifications

• Two years' experience in service management or team leadership within NDIS or related human services.
• Strong knowledge of NDIS legislation, funding frameworks and restrictive practice requirements.
• Demonstrated ability to lead people, not just manage them.
• Highly organized with sound decision-making and ability to handle competing priorities.
• Certificate IV, Diploma or Bachelor in Social Work, Community Services or related field.
• Willingness to obtain Working with Children Check and NDIS Worker Screening Check; valid driver's licence.

Responsibilities

• Lead, mentor and support a team of frontline support workers to deliver high-quality, person-centred care.
• Manage service operations including budgets, funding utilisation and mandatory reporting.
• Develop and implement service improvement initiatives that improve participant outcomes.
• Ensure compliance with NDIS legislation, reporting requirements and restrictive practice frameworks.
• Build strong relationships with participants, families, support workers and external stakeholders.
• Support the team through complex presentations with clear decision-making.

Skills

Team leadership

People management

Decision making

Education

Certificate IV / Diploma / Bachelor in Social Work or related field

Job description

• Set the bar for what good care looks like and lead the team that delivers it

• Set the bar for what good care looks like and lead the team that delivers it
• Monthly RDOs giving you an extra 12 days of leave per year
• Full-time opportunity based in Brisbane with a team that genuinely cares
• Set the bar for what good care looks like and lead the team that delivers it
• Monthly RDOs giving you an extra 12 days of leave per year
• Full-time opportunity based in Brisbane with a team that genuinely cares

Every decision you make ripples out into someone's day - their support, their safety, their independence. That's not pressure to shy away from. It's exactly why you do this work.

As a Service Manager with Kanda in SEQ, you'll lead a team of frontline support workers and be the one who sets the bar — for how they turn up, how participants are treated and what good care actually looks like when no one's watching. The people we support deserve consistency and skill, shift after shift, and your job is to make sure that's exactly what they get.

This isn't leadership from a distance. You're close enough to the work to feel its impact and senior enough to genuinely shape it.

What you'll be doing

• Leading, mentoring and supporting a team of frontline support workers to deliver consistent, high-quality, person-centred care
• Managing the operational and administrative end of the service — budgets, funding utilisation and mandatory reporting
• Developing and implementing service improvement initiatives that make a measurable difference to participant outcomes
• Ensuring compliance with NDIS legislation, reporting requirements and restrictive practice frameworks
• Building strong, collaborative relationships with participants, families, support workers and external stakeholders
• Supporting your team through complex and high‑needs presentations with sound judgement and clear decision-making

You're the right person if...

• You have a minimum of two years' experience in service management or team leadership within the NDIS or a related human services environment
• You have strong working knowledge of NDIS legislation, funding frameworks and restrictive practice requirements
• You lead people well — not just manage them — and you know the difference
• You're highly organised, a sound decision‑maker and calm when competing priorities hit at once
• You hold a Certificate IV, Diploma or Bachelor in Social Work, Community Services or a related field
• You hold or are willing to obtain a Working with Children Check, NDIS Worker Screening Check and unrestricted Driver's Licence

Why Kanda

We're one of Australia's most established care organisations and we're building something worth being part of.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome — they're essential to who we are and what we do.