Family Support Practitioner

Kanda; Hervey Bay; On-site; AUD 70,000 - 100,000; Full time

Job summary

Kanda is seeking a family support professional to work with children, young people and families facing challenging circumstances. You’ll help parents recognise strengths, grow parenting skills, and connect families with practical supports to build safer futures.

This role emphasizes listening, respectful engagement, and collaboration with Child Safety, schools and community services to create meaningful, lasting change.

Qualifications

• Commitment to improving outcomes for children, young people and families.
• Ability to build trusting relationships while maintaining professional boundaries.
• Respectful, strengths-based approach when working with families.
• Listen without judgement and meet people where they’re at.
• Identify goals and build practical skills with families.

Responsibilities

• Walk alongside families to recognise their strengths and grow parenting skills.
• Support children and young people to feel heard and safe.
• Collaborate with Child Safety, schools and community services.
• Connect families with practical supports and opportunities.
• Work across shifts as needed to support family needs.

Skills

Communication

Relationship building

Boundaries

Strengths-based approach

Active listening

Calm under pressure

Collaboration with services

Cultural safety

Education

Certificate IV

Diploma in Community Services

Diploma in Youth Work

Diploma in Social Work

Tools

First Aid

CPR

Working with Children Blue Card

NDIS Worker Screening Check

Job description

This isn’t about having all the answers. It’s about walking alongside families when things feel difficult.

• Help parents recognise their strengths.
• Help Parents to grow their parenting skills
• Helping young people feel heard.
• Helping children feel safe.
• being someone families can rely on.

At Kanda, you’ll work alongside children, young people and families experiencing challenging circumstances, supporting them to build safer, more stable futures.

• Sometimes progress looks like a big breakthrough.
• Sometimes it’s a parent feeling more confident.
• A young person reconnecting with school.
• A family finding the right support.
• Or a child being able to remain safely at home.

The small moments matter.

You might be a great fit if you:

• Genuinely care about improving outcomes for children, young people and families
• Can build trusting relationships while maintaining professional boundaries
• Use a respectful, strengths-based approach when working with families
• Can listen without judgement and meet people where they’re at
• Are confident working alongside families to identify goals and build practical skills
• Can work collaboratively with Child Safety, schools and community services
• Are patient, reflective and able to stay calm when things become challenging
• Understand that behaviour is communication and are curious about what sits underneath it
• Can connect families with practical supports, services and opportunities
• Want to do work that creates meaningful, lasting change
• Are willing to learn, reflect and continue developing your practice
• You do need to be willing to listen, stay curious and walk alongside families as they work towards change.

This isn’t about having all the answers. It’s about walking alongside families when things feel difficult.

• Help parents recognise their strengths.
• Help Parents to grow their parenting skills
• Helping young people feel heard.
• Helping children feel safe.
• being someone families can rely on.

At Kanda, you’ll work alongside children, young people and families experiencing challenging circumstances, supporting them to build safer, more stable futures.

• Sometimes progress looks like a big breakthrough.
• Sometimes it’s a parent feeling more confident.
• A young person reconnecting with school.
• A family finding the right support.
• Or a child being able to remain safely at home.

The small moments matter.

You might be a great fit if you:

• Genuinely care about improving outcomes for children, young people and families
• Can build trusting relationships while maintaining professional boundaries
• Use a respectful, strengths-based approach when working with families
• Can listen without judgement and meet people where they’re at
• Are confident working alongside families to identify goals and build practical skills
• Can work collaboratively with Child Safety, schools and community services
• Are patient, reflective and able to stay calm when things become challenging
• Understand that behaviour is communication and are curious about what sits underneath it
• Can connect families with practical supports, services and opportunities
• Want to do work that creates meaningful, lasting change
• Are willing to learn, reflect and continue developing your practice
• You do need to be willing to listen, stay curious and walk alongside families as they work towards change.

You’ll Bring

• A genuine commitment to supporting children, young people and families.
• Strong communication and relationship-building skills, with the ability to engage people using a respectful, strengths-based approach.
• A current Australian driver's licence (minimum P2).
• A Working with Children Blue Card and NDIS Worker Screening Check, or willingness to obtain them.
• Current First Aid and CPR certification, or willingness to obtain.
• A completed or currently enrolled Certificate IV or Diploma in Community Services, Youth Work, Social Work or a related qualification.
• Availability and flexibility to work a variety of shifts across a 7-day roster

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do