Quality Officer

KANDA; Rockhampton Regional, Mackay Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly RDO

Hybrid work model

Wellness initiatives

Employee rewards hub

Employee recognition

Orbit World Travel Club membership

Long-term career opportunities

Job summary

Kanda is seeking a Quality Officer to maintain and monitor quality management systems across disability, aged care, child and family services, and community nursing. You will support accreditation processes, manage registers, and drive continuous improvement with a focus on accuracy and compliance.

The role emphasizes working across internal teams, staying up-to-date with legislation, and ensuring quality responsibilities are fulfilled with diligence and integrity.

Qualifications

• Experience in a quality, compliance or administration role.
• Strong written communication skills with policy/procedure drafting.
• Highly organized and detail-oriented, proactive in updating records.
• Willingness to obtain Working with Children Blue Card.

Responsibilities

• Maintain and monitor Quality Management systems and registers to ensure currency and accuracy.
• Ensure policies and procedures remain compliant with legislation and industry standards.
• Assist teams in preparing for external accreditation and audits.
• Coordinate internal compliance audits with operational departments.
• Contribute to continuous improvement and risk management activities.

Skills

Quality systems

Written communication

Highly organized

Attention to detail

Job description

• Join our growing team and be the reason great care stays compliant
• 12 RDOs a year - one extra day off every month, built into how we work
• Hybrid role based in regional QLD (Bundaberg, Rockhampton, Mackay etc)

• Join our growing team and be the reason great care stays compliant
• 12 RDOs a year - one extra day off every month, built into how we work
• Hybrid role based in regional QLD (Bundaberg, Rockhampton, Mackay etc)

Quality work done well is invisible and that's exactly the point. Policies that are current. Registers that are accurate. Audit processes that run smoothly because the groundwork was laid properly. In a care organisation operating across disability, aged care, child and family services and community nursing, the stakes of getting it wrong are high and the value of getting it right is felt across the entire organisation.

This role is the reason it stays right.

As a Quality Officer joining our expanding team, you'll maintain and monitor the systems, documentation and registers that keep Kanda compliant, audit-ready and continuously improving. You'll work across internal teams, support accreditation processes and contribute to a quality function that takes its responsibility to the people we serve seriously.

What you'll be doing

• Maintaining and monitoring Kanda's Quality Management systems and registers - including the Compliance, Continuous Improvement, Feedback and Complaints, Legislation and Quality Documentation registers - so they're always current and accurate
• Ensuring policies, procedures and work instructions remain compliant with legislation, regulatory requirements and industry standards
• Supporting teams across the organisation to prepare for external accreditation and audit processes - so nothing is left to the last minute
• Coordinating and undertaking internal compliance audits in collaboration with operational departments
• Contributing to continuous improvement initiatives and risk management activities that strengthen how we operate

You're the right person if...

• You have experience in a quality, compliance or administration role and you understand what good quality systems actually look like in practice
• You have strong written communication skills - preparing policies, procedures and reports is work you do well and take pride in
• You're highly organized, detail-oriented and the kind of person who notices when something is out of date before anyone else does
• You hold or are willing to obtain a Working with Children Blue Card

Why Kanda

We're one of Australia's most established care organisations and our quality function sits at the heart of how we operate. This is a role where your attention to detail and commitment to getting things right will be genuinely valued - not just expected.

• Monthly RDO - an extra 12 days of leave per year
• Hybrid flexibility, this role can be based in any of our regional offices (Hervey Bay, Bundaberg, Gladstone, Rockhampton, Mackay & Townsville)
• Wellness initiatives plus 24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome - they're essential to who we are and what we do.