Service Manager – NDIS Disability Services | SIL & Complex Care

Activity Care Services; Gold Coast City; On-site; AUD 85,000 - 105,000; Part time

Job summary

Activity Care Services is seeking a Service Manager for NDIS Disability Services, including SIL and complex care. The role starts as casual, roughly 3 days per week, with the possibility to move to full-time as the service scales.

You will oversee 10–20 participants across SIL and community supports, leading rostering and workforce planning while ensuring safe, high-quality service delivery. You will coordinate recruitment, onboarding and staffing capacity, and ensure care plans and

Qualifications

• NDIS service management experience, preferably within SIL or complex support.
• Highly organised with ability to manage multiple priorities.
• Strong rostering and workforce planning skills.
• Confident in managing staff and resolving operational issues.
• Experience with NDIS compliance, documentation and audit preparation.
• Proactive, problem-solving and ownership of tasks.
• Relevant qualification in Disability, Community Services, Individual Support or related field.
• NDIS Worker Screening Clearance.
• Blue Card.

Responsibilities

• Oversee day-to-day service operations across allocated participants and SIL homes.
• Ensure services are delivered safely, consistently and in accordance with participant needs.
• Identify operational issues early and implement practical solutions.
• Develop and maintain effective participant and staff rosters.
• Proactively identify and resolve roster gaps.
• Build reliable backup staffing capacity.
• Coordinate recruitment, interviews, onboarding and workforce planning.
• Ensure adequate staffing is available to support service continuity.
• Maintain oversight of participant wellbeing, support delivery and service quality.
• Ensure participant care plans, health plans and support documentation are current.

Skills

NDIS service management

Rostering

Workforce planning

Staff management

NDIS compliance

Documentation

Audit preparation

Proactive problem solving

Ownership of tasks

Education

Disability / Community Services qualification

NDIS Worker Screening Clearance

Blue Card

Job description

Service Manager – NDIS Disability Services | SIL & Complex Care

This is initially a casual Service Manager position working approximately 3 days per week. As the organisation grows and participant numbers increase, the role is expected to progressively increase in hours, with the potential to move to a full-time, 5-day-per-week position when operational capacity supports it. The Service Manager will have responsibility for approximately 10 -20 participants at full operational capacity, across SIL and community support arrangements. You will be responsible for ensuring participants receive safe, consistent and high-quality supports while leading workforce coordination, rostering, compliance and operational planning.

Key responsibilities

Oversee day-to-day service operations across allocated participants and SIL homes.

Ensure services are delivered safely, consistently and in accordance with participant needs.

Identify operational issues early and implement practical solutions.

Develop and maintain effective participant and staff rosters.

Proactively identify and resolve roster gaps.

Build reliable backup staffing capacity.

Coordinate recruitment, interviews, onboarding and workforce planning.

Ensure adequate staffing is available to support service continuity.

Maintain oversight of participant wellbeing, support delivery and service quality.

Ensure participant care plans, health plans and support documentation are current.

About you

Experienced in NDIS service management, preferably within SIL or complex support.

Highly organised and able to manage multiple priorities.

Strong in rostering and workforce planning.

Confident managing staff and resolving operational issues.

Experienced with NDIS compliance, documentation and audit preparation.

Proactive rather than reactive.

A strong problem solver who takes ownership of tasks.

Relevant qualification in Disability, Community Services, Individual Support or related field.

NDIS Worker Screening Clearance.

Blue Card.

About us

Activity Care Services is a growing NDIS provider delivering person-centred disability support, including Supported Independent Living (SIL), complex care and community support.