Assistant Service Coordinator – Disability Services (SIL)

Meraki Care Services; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Permanent full-time, Mon-Fri

Supportive management team

Leadership development opportunities

Contribute to quality disability care

Job summary

Meraki Care Services is seeking an Assistant Service Coordinator to support daily operations of SIL homes on the Sunshine Coast. You will coordinate participant services, oversee staff rosters, and ensure smooth communications with families and allied health professionals.

The role is ideal for someone with disability support experience looking to progress into a formal coordination position, with ongoing development opportunities and a supportive management team.

Qualifications

• Experience in disability support, preferably within SIL.
• NDIS worker screening and employment checks.
• Certificate IV or Diploma in Disability/Community Services or related field.
• Experience as Senior Disability Support Worker, Team Leader or in a coordination role.

Responsibilities

• Coordinate daily operations across allocated SIL homes.
• Monitor participant needs and support plans; manage service requirements.
• Assist with staff rostering, shift coverage and staff coordination.
• Monitor care notes, incident reports and participant documentation.
• Follow up on appointments, medication supply and operational tasks.

Skills

Organisational skills

Communication

NDIS knowledge

Documentation skills

Team leadership

Staff rostering

Interpersonal skills

Collaboration

Education

Certificate IV or Diploma in Disability/Community Services

Job description

Assistant Service Coordinator – Disability Services (SIL)

Meraki Care Services is a registered NDIS provider delivering person-centred disability support services across the Sunshine Coast, including Supported Independent Living (SIL), community access and daily living supports.

We are seeking a motivated, organised and proactive Assistant Service Coordinator to join our team.

This role suits someone with experience in disability support, SIL operations or team leadership who is ready to step into a coordination role with greater responsibility.

About the Role

Working under the guidance of our Health Care Manager & Service consultant, you will support the coordination and daily operations of allocated Supported Independent Living homes.

You will assist with participant service coordination, staff management, documentation, stakeholder communication and operational follow-ups, while developing the skills and confidence required to progress into a Service Coordinator role.

Key Responsibilities

• Assist with coordinating daily operations across allocated SIL homes.
• Monitor participant needs, support plans, appointments and service requirements.
• Support staff rostering, shift coverage, attendance and day-to-day staff coordination.
• Monitor care notes, incident reports and participant documentation.
• Follow up on participant appointments, medication supply arrangements and operational tasks within your role.
• Communicate professionally with participants, families, Support Coordinators and allied health professionals.
• Assist with routine staff performance concerns, training needs and service quality monitoring.
• Identify operational issues, follow through on allocated actions and escalade significant concerns appropriately.
• Support compliance with NDIS Practice Standards, organisational policies and participant safeguarding requirements.

About You

• We are looking for someone with strong organisational skills, initiative and a genuine interest in developing a career in disability service coordination.
• Experience working in the disability support sector, preferably within SIL.
• Good understanding of NDIS service delivery and participant support needs.
• Strong communication and interpersonal skills.
• Ability to organise tasks, priorities workloads and meet deadlines.
• Confidence communicating with staff, participants and external stakeholders.
• Strong computer literacy and documentation skills.
• Ability to work collaboratively while taking responsibility for allocated tasks.
• Relevant NDIS worker screening and employment checks.
• Experience as a Senior Disability Support Worker, Team Leader or in a coordination role.
• Certificate IV or Diploma in Disability, Community Services or a related field.
• Experience with staff rostering, incident reporting and SIL house operations.
• Knowledge of positive behaviour support and NDIS compliance requirements.

What We Offer

• Permanent full-time employment, Monday to Friday.
• Supportive and collaborative management team.
• Opportunities to develop leadership, coordination and operational management skills.
• A rewarding opportunity to contribute to quality disability support services.