Service & Maintenance Coordinator – Technical Engineering

Umech Construction; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Umech Pty Ltd in Alexandria, Sydney is seeking a Service & Maintenance Coordinator – Technical to own day-to-day planning, scheduling and administration of our growing maintenance business. You will work with customers, technicians, suppliers and management to ensure bookings, site access and timely invoicing.

The role focuses on planned and recurring maintenance across pharma, labs and semiconductor facilities.

Qualifications

• Experience coordinating technical service work.
• Experience with planned and reactive maintenance scheduling.
• Ability to prepare quotations.
• Comfort working with technicians and customers.
• Strong attention to detail.
• Ability to manage multiple concurrent jobs.

Responsibilities

• Planning and scheduling planned and reactive maintenance work.
• Coordinating technicians and managing the forward service schedule.
• Liaising with customers regarding access, timing and site requirements.
• Preparing jobs before technicians attend site.
• Organising equipment, test gear, materials and consumables.
• Preparing routine service and minor works quotations.
• Coordinating maintenance planning meetings.
• Ensuring service reports and job documentation are completed promptly.
• Maintaining service histories and recurring maintenance schedules.
• Tracking upcoming service requirements and contract renewals.
• Coordinating with suppliers and subcontractors.

Skills

Scheduling

Organisational skills

Customer communication

Written communication

Technician coordination

Multitasking

Follow-up

Education

Tools

Job management systems

Google Workspace

Microsoft Office

Job description

Service & Maintenance Coordinator – Technical Engineering

Service & Maintenance Coordinator – Technical
Engineering
Umech Pty Ltd
Alexandria, Sydney NSW
Full-time

Umech is looking for an experienced Service & Maintenance Coordinator to take ownership of the day-to-day planning, scheduling and administration of our growing maintenance business.

You'll be working directly with our customers, technicians, suppliers, Accounts and management to make sure maintenance work is properly planned, technicians are prepared, reports are completed and finished jobs move through to invoicing promptly.

Our maintenance work is predominantly planned and recurring, supporting specialist engineering systems across laboratories, pharmaceutical facilities, semiconductor facilities, research environments and advanced manufacturing.

The Role

You will coordinate the maintenance workflow from initial request through to job completion.

Your responsibilities will include:

• Planning and scheduling planned and reactive maintenance work
• Coordinating technicians and managing the forward service schedule
• Liaising with customers regarding access, timing and site requirements
• Preparing jobs before technicians attend site
• Organising equipment, test gear, materials and consumables
• Preparing routine service and minor works quotations
• Coordinating maintenance planning meetings
• Ensuring service reports and job documentation are completed promptly
• Maintaining service histories and recurring maintenance schedules
• Tracking upcoming service requirements and contract renewals
• Coordinating with suppliers and subcontractors

You'll play a key role in keeping our maintenance team organised and well prepared, enabling our technicians to focus on delivering high-quality technical work and excellent service to our customers.

What We're Looking For

We are looking for someone who is organised, practical and comfortable coordinating technical service work.

You may currently be working as a: Service Coordinator, Maintenance Coordinator, Maintenance Planner, Facilities Coordinator, Operations Coordinator, Project Administrator within a technical or trades business

Experience in HVAC, fire services, electrical, plumbing, facilities maintenance, industrial services, lifts, security systems or similar technical environments would transfer well into this role.

You do not need to be an engineer or tradesperson, but you do need to be comfortable working with technical people and understanding what is required to get a job ready for site.

You’ll Need

• Strong scheduling and organisational skills
• Experience coordinating technicians, trades or field service personnel
• Strong customer communication skills
• Good written communication
• Experience working with job management or service management systems
• Confidence preparing / assisting works quotations
• Good attention to detail
• The ability to manage multiple jobs and changing priorities
• Strong follow-up skills
• Confidence chasing missing information
• Experience working with purchase orders, job documentation and invoicing workflows
• Competence with Google Workspace, Microsoft Office or similar systems

Highly Regarded

Experience with any of the following would be advantageous:

• Planned preventative maintenance
• Field service operations
• Facilities maintenance
• Electrical or mechanical services
• Laboratory facilities
• Cleanrooms
• Gas detection systems
• Process piping
• Industrial equipment
• Asset management systems
• Job costing
• Service contract renewals

About Umech

Umech is a specialist engineering company based in Alexandria, Sydney.

We design, install and maintain specialist systems for clients across pharmaceutical manufacturing, semiconductor facilities, universities, research facilities and advanced technology.

Our work includes:

• Ultra-high purity gas systems
• Hazardous gas systems
• Gas detection and life safety systems
• Process piping and utilities
• Cleanrooms
• Laboratory infrastructure
• Instrumentation and controls

Our maintenance business is established and growing, with a large proportion of work coming from planned and recurring maintenance programs.

We are now looking for someone to take greater ownership of the coordination function and help us scale the maintenance business without loading additional administration onto our technicians.

What Success Looks Like

You'll be doing well in this role when:

• maintenance work is planned ahead;
• technicians arrive on site prepared;
• customers informed with progress;
• service reports are completed promptly;
• completed jobs move quickly through to invoicing;
• technicians administration time is reduced;
• management spends less time coordinating routine service work; and
• the maintenance business can continue to grow

If you enjoy organising technical work, keeping people accountable and making sure jobs actually move from planning through to completion, we'd like to hear from you.