Service Leader: Crisis Support for First Nations

UnitingCare Health; Brisbane; Hybrid; AUD 66,000 - 94,000; Full time

Benefits offered by this job

NFP Salary Packaging

12 weeks paid parental leave

Diversity and inclusive leave

Hybrid working arrangement

Career development opportunities

Job summary

UnitingCare is seeking a Service Leader for Brisbane 13YARN to guide our crisis support team. You will oversee daily operations, coaching, rostering and learning programs to ensure high-quality, culturally safe support for Aboriginal and Torres Strait Islander peoples.

You will drive governance, budgeting, and performance reporting while building partnerships with community and government. A relevant degree and TAE are preferred; a valid driver licence and Blue Card are required.

Qualifications

• Experienced service leader with a passion for community support and mentoring teams.
• Experience in crisis support, mental health, or not-for-profit sectors is highly regarded.
• Tertiary qualification in Social Work, Psychology, Social Science or related field, or equivalent experience.
• Certificate IV in Training and Assessment (TAE) is preferred.
• Demonstrated experience leading and developing teams.
• Experience managing operational and administrative functions.
• Knowledge of workforce development, supervision and training practices.
• Experience monitoring budgets, reporting and service performance.
• Excellent stakeholder engagement and relationship-building skills.
• Strong organisational, communication and problem-solving abilities.
• Current QLD Driver Licence.
• Current Blue Card.

Responsibilities

• Lead the day-to-day operations of the Brisbane service.
• Provide supervision, coaching and performance support to team members.
• Coordinate recruitment, training and rostering activities.
• Plan and deliver learning and development programs.
• Train and assess employees in Lifeline-accredited training.
• Monitor service performance, reporting and quality outcomes.
• Manage risk, compliance and continuous improvement activities.
• Support budget monitoring and operational planning.
• Build strong relationships with community, government and sector stakeholders.
• Drive a positive, values-based and high-performing team culture.

Skills

People leadership

Crisis support

Stakeholder engagement

Communication

Education

Social Work/Psychology/Social Science degree

TAE Certificate IV

Tools

Driver Licence

Blue Card

Job description

UnitingCare is seeking a Service Leader for Brisbane 13YARN to guide our crisis support team. You will oversee daily operations, coaching, rostering and learning programs to ensure high-quality, culturally safe support for Aboriginal and Torres Strait Islander peoples.

You will drive governance, budgeting, and performance reporting while building partnerships with community and government. A relevant degree and TAE are preferred; a valid driver licence and Blue Card are required.