Service Leader (ATSI Identified)

UnitingCare Children, Young People and Families; Brisbane; Hybrid; AUD 66,000 - 94,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging

Recognition and rewards platform

12 weeks paid parental leave

Diversity and inclusive leave

Career development opportunities

Positive and inclusive team

Part of UnitingCare family

Job summary

UnitingCare Children, Young People and Families – Brisbane QLD is recruiting a Service Leader for the 13YARN national crisis support line. The role leads a Brisbane-based team delivering culturally safe crisis support to Aboriginal and Torres Strait Islander peoples, ensuring high-quality, evidence-based practice and strong stakeholder collaboration.

You will provide operational and people leadership, oversee training, and drive continuous service improvement while modelling a values-driven

Qualifications

• Experience within crisis support, mental health, community services or not-for-profit organisations will be highly regarded.
• Demonstrated experience leading and developing teams.
• Current QLD Driver Licence.
• Current Blue Card.

Responsibilities

• Lead the day-to-day operations of the service.
• Provide supervision, coaching and performance support to team members.
• Coordinate recruitment, training and rostering activities.
• Plan and deliver learning and development programs.
• Train and assess employees in Lifeline-accredited training.
• Monitor service performance, reporting and quality outcomes.
• Manage risk, compliance and continuous improvement activities.
• Support budget monitoring and operational planning.
• Build strong relationships with community, government and sector stakeholders.
• Drive a positive, values-based and high-performing team culture.

Skills

Leadership

Crisis support

Stakeholder engagement

People development

Education

Tertiary qualifications in Social Work / Psychology / Social Science

Certificate IV in Training and Assessment (TAE)

Job description

UnitingCare Children, Young People and Families – Brisbane QLD

Full time

Hybrid

24h ago , from UnitingCare Children, Young People and Families

Service Leader | 13YARN | Brisbane (ATSI Identified)

• Employment Term: Maximum term, Full-Time until 30 June 2027
• Location: Brisbane, Hybrid working arrangement
• Remuneration: $58.37 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Service Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

This is an identified position in line with UnitingCare’s Aboriginal and Torres Strait Islander Peoples Workforce Strategy which aims to increase the representation of Aboriginal and Torres Strait Islander employees in all areas of our organisation. For this position, it is an equal opportunity measure that applicants must be of Aboriginal and/or Torres Strait Islander descent as per section 105 of the Queensland Anti-Discrimination Act (1991).

Your part in our UnitingCare team

Lead a passionate team supporting Australia's first national crisis support service for Aboriginal and Torres Strait Islander peoples.

13YARN is a national crisis support line for Aboriginal and Torres Strait Islander people, delivered by Aboriginal and Torres Strait Islander Crisis Supporters who provide culturally safe support grounded in understanding, connection and community.

We are seeking an experienced and people-focused Service Leader to lead our Brisbane-based team and support the delivery of high-quality, best-practice crisis support services.

As Service Leader, you will provide operational leadership, people leadership and training oversight to ensure the ongoing delivery of safe, effective and culturally responsive support services.

Reporting to the State-Wide Manager, you will work closely with other service leaders and stakeholders to drive service excellence, workforce capability and continuous improvement.

In this role you will be:

• Leading the day-to-day operations of the service
• Providing supervision, coaching and performance support to team members
• Coordinating recruitment, training and rostering activities
• Planning and delivering learning and development programs
• Training and assessing employees in Lifeline-accredited training
• Monitoring service performance, reporting and quality outcomes
• Managing risk, compliance and continuous improvement activities
• Supporting budget monitoring and operational planning
• Building strong relationships with community, government and sector stakeholders
• Driving a positive, values-based and high-performing team culture

What makes a difference for us?

• You are an experienced service leader who is passionate about supporting communities and developing others to succeed.
• Experience within crisis support, mental health, community services, social services or not-for-profit organisations will be highly regarded.
• Tertiary qualifications in Social Work, Psychology, Social Science or a related field, or equivalent experience
• Certificate IV in Training and Assessment (TAE)
• Demonstrated experience leading and developing teams
• Experience managing operational and administrative functions
• Strong knowledge of workforce development, supervision and training practices
• Experience monitoring budgets, reporting and service performance
• Excellent stakeholder engagement and relationship-building skills
• Strong organisational, communication and problem-solving abilities
• Current QLD Driver Licence
• Current Blue Card

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• We’d love you to be part of our UnitingCare family

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.