Brisbane Service Leader: Indigenous Crisis Support

UnitingCare Children, Young People and Families; Brisbane; Hybrid; AUD 66,000 - 94,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging

Recognition and rewards platform

12 weeks paid parental leave

Diversity and inclusive leave

Career development opportunities

Positive and inclusive team

Part of UnitingCare family

Job summary

UnitingCare Children, Young People and Families – Brisbane QLD is recruiting a Service Leader for the 13YARN national crisis support line. The role leads a Brisbane-based team delivering culturally safe crisis support to Aboriginal and Torres Strait Islander peoples, ensuring high-quality, evidence-based practice and strong stakeholder collaboration.

You will provide operational and people leadership, oversee training, and drive continuous service improvement while modelling a values-driven

Qualifications

• Experience within crisis support, mental health, community services or not-for-profit organisations will be highly regarded.
• Demonstrated experience leading and developing teams.
• Current QLD Driver Licence.
• Current Blue Card.

Responsibilities

• Lead the day-to-day operations of the service.
• Provide supervision, coaching and performance support to team members.
• Coordinate recruitment, training and rostering activities.
• Plan and deliver learning and development programs.
• Train and assess employees in Lifeline-accredited training.
• Monitor service performance, reporting and quality outcomes.
• Manage risk, compliance and continuous improvement activities.
• Support budget monitoring and operational planning.
• Build strong relationships with community, government and sector stakeholders.
• Drive a positive, values-based and high-performing team culture.

Skills

Leadership

Crisis support

Stakeholder engagement

People development

Education

Tertiary qualifications in Social Work / Psychology / Social Science

Certificate IV in Training and Assessment (TAE)

Job description

UnitingCare Children, Young People and Families – Brisbane QLD is recruiting a Service Leader for the 13YARN national crisis support line. The role leads a Brisbane-based team delivering culturally safe crisis support to Aboriginal and Torres Strait Islander peoples, ensuring high-quality, evidence-based practice and strong stakeholder collaboration.

You will provide operational and people leadership, oversee training, and drive continuous service improvement while modelling a values-driven