Service Leader

United Disability; Kallangur; On-site; AUD 46,000 - 66,000; Full time

Benefits offered by this job

SCHADS remuneration

Salary packaging

Leadership development

Supportive team environment

Job summary

United Disability Care (UDC) is seeking a Service Leader to create a positive environment for participants and staff, balancing hands-on SIL duties with leadership. You will drive quality, uphold NDIS requirements, and model ICARE values while supporting your team to succeed.

The role features a structured Monday–Friday roster with early starts, demanding availability across all five mornings, and opportunities to grow within a compassionate, purpose-driven organisation.

Qualifications

• Experience in disability support, preferably within Supported Independent Living (SIL).
• Strong communication and relationship-building skills.
• Ability to guide, motivate, and support a team.

Responsibilities

• Lead with heart: Build meaningful relationships with participants, families, and your team.
• Ensure support is person-led and empowering participants to achieve their goals.
• Provide guidance and leadership to help Support Workers deliver their best.
• Stay connected to day-to-day operations of the SIL service and ensure quality support.

Skills

Disability support

Leadership

Communication skills

Reliability

Job description

At United Disability Care (UDC), we believe everyone deserves the opportunity to Love their Life and Live their Dreams. That starts with having the right people around them - people who genuinely care, lead by example, and want to make every day count.

We're looking for a passionate Service Leader who loves what they do, takes pride in delivering quality support, and is ready to make a bigger impact on the lives of the people we support.

This isn't just about managing a service. It's about building relationships, empowering others, supporting your team to succeed, and ensuring the people in our care receive the person-led support they deserve.

If you're looking for more than just a job and want to grow your career with a team that genuinely cares, we'd love to hear from you!

What Does a Service Leader Do?
As a Service Leader, you'll play an important role in creating a positive, supportive environment for both participants and staff.
You'll have the opportunity to:

• Lead with heart: Build meaningful relationships with participants, their families, and your team.
• Make a real difference: Ensure support is person-led, empowering participants to achieve their goals and live life their way.
• Support your team: Provide guidance, encouragement, and leadership to help Support Workers deliver their best.
• Be hands-on: Stay connected to the day-to-day operations of the SIL service and understand what quality support looks like in practice.
• Drive quality and compliance: Help maintain safe, consistent, high-quality support in line with UDC policies, procedures, and NDIS requirements.
• Lead by example: Bring our ICARE values of Integrity, Collaboration, Adaptability, Respect and Empathy to everything you do.
• Grow your career: Develop your leadership experience and build your future with an organisation that values its people.

Service Leader - Disability Support

At United Disability Care (UDC), we believe everyone deserves the opportunity to Love their Life and Live their Dreams. That starts with having the right people around them - people who genuinely care, lead by example, and want to make every day count.

We're looking for a passionate Service Leader who loves what they do, takes pride in delivering quality support, and is ready to make a bigger impact on the lives of the people we support.

This isn't just about managing a service. It's about building relationships, empowering others, supporting your team to succeed, and ensuring the people in our care receive the person-led support they deserve.

If you're looking for more than just a job and want to grow your career with a team that genuinely cares, we'd love to hear from you!

What Does a Service Leader Do?
As a Service Leader, you'll play an important role in creating a positive, supportive environment for both participants and staff.
You'll have the opportunity to:

• Lead with heart: Build meaningful relationships with participants, their families, and your team.
• Make a real difference: Ensure support is person-led, empowering participants to achieve their goals and live life their way.
• Support your team: Provide guidance, encouragement, and leadership to help Support Workers deliver their best.
• Be hands-on: Stay connected to the day-to-day operations of the SIL service and understand what quality support looks like in practice.
• Drive quality and compliance: Help maintain safe, consistent, high-quality support in line with UDC policies, procedures, and NDIS requirements.
• Lead by example: Bring our ICARE values of Integrity, Collaboration, Adaptability, Respect and Empathy to everything you do.
• Grow your career: Develop your leadership experience and build your future with an organisation that values its people.

Your Roster - Consistency Matters!

This is a structured role with a consistent Monday-to-Friday roster. The successful applicant must be available to work the following hours:

Monday
SIL Support Hours -6:00 am - 9:30 am
Service Leader Hours -9:30 am - 1:30 pm
Total hours:7.5 hours
Tuesday
SIL Support Hours -6:00 am - 9:30 am
Total hours:3.5 hours
Wednesday
SIL Support Hours -6:00 am - 9:30 am
Service Leader Hours - 9:30 am - 1:30 pm
Total hours:7.5 hours
Thursday
SIL Support Hours -6:00 am - 9:30 am
Total hours:3.5 hours
Friday
SIL Support Hours -6:00 am - 9:30 am
Total hours:3.5 hours
Total
SIL Support Hours: 17.5 hours
Service Leader Hours:8 hours
Total hours:25.5 hours per week

This roster combines hands-on SIL support with dedicated Service Leader hours on Mondays and Wednesdays.

Availability across all five mornings is essential, including the early 6:00 am starts. You'll need to be comfortable working directly with participants during SIL hours and transitioning into your leadership responsibilities on the designated days.

What We're Looking For

We're looking for someone who brings the right mix of compassion, reliability, initiative, and leadership potential.

You'll ideally have:

• Experience in disability support, preferably within Supported Independent Living (SIL).
• A genuine passion for supporting people with disability to achieve their goals and live fulfilling lives.
• Strong communication and relationship-building skills.
• The ability to guide, motivate, and support a team.
• A proactive approach to problem-solving and day-to-day service operations.
• An understanding of person-led support, safeguarding, and NDIS requirements.
• The confidence to lead by example while remaining approachable, respectful, and supportive.
• A reliable, consistent approach to attendance and availability across the required roster.

We're particularly interested in people who are ready to take the next step in their career, including experienced Support Workers looking for an opportunity to develop their leadership skills.

Why Join United Disability Care?

At UDC, we know that when our people feel supported, they can make an even bigger difference.

When you join our team, you'll enjoy:

• Competitive SCHADS Award remuneration, $40.49 per/hour depending on your experience and qualifications you may hold.
• Salary packaging options of up to $15,990 tax-free for eligible employees.
• Opportunities to develop your leadership skills and grow your career.
• A supportive team environment where collaboration and respect matter.
• The opportunity to make a genuine difference in the lives of people with disability.
• The chance to be part of an organisation focused on quality support, meaningful relationships, and positive outcomes.

Ready to Make Your Next Move?

If you're passionate about disability support, love helping others succeed, and are ready to take the next step in your career, we want to hear from you! At UDC, we don't just fill shifts. We build relationships, support dreams, and create opportunities for people to live life their way.

Bring your heart, your experience, and your ambition. Let's make a difference together.

Additional information

• Level 3 Pay Point 1 $40.49 p/hour + Super
• Salary Packing options $15990 Tax Free
• Lock in stability! Fortnightly roster! Consistant hours